Hi to all,
All I ever see here is complaints and ticked-off people so I thought I would post a good experience with Dish.
To begin I have been with Dish for quite a while, I am on my third dish and fourth generation of receivers. When I call I get the "you are one of best customers" blah blah. Anyway over the years I have had only two main problems. One was a remote control that whet bad after like four years and the other was yesterday when my 722 started to reboot every 1 1/2 - 2 hours. For the remote the CSR told me to purchase at Radio Shack and my account would be credited the total amount, which it was. Yesterday the CSR walked my through all the "fixes", even though I already tried them and when it didn't solve the problem said they would send a new one out 2-day air. No cost for the receiver but 14.95 for shipping, or sign up 5.99 protection plan, no shipping and if I want, cancel it in a week. I thought that was way nice to suggest this. The CSR was very pleasant and easy to understand even on a cell phone. OK that's my story for what it's worth.
All I ever see here is complaints and ticked-off people so I thought I would post a good experience with Dish.
To begin I have been with Dish for quite a while, I am on my third dish and fourth generation of receivers. When I call I get the "you are one of best customers" blah blah. Anyway over the years I have had only two main problems. One was a remote control that whet bad after like four years and the other was yesterday when my 722 started to reboot every 1 1/2 - 2 hours. For the remote the CSR told me to purchase at Radio Shack and my account would be credited the total amount, which it was. Yesterday the CSR walked my through all the "fixes", even though I already tried them and when it didn't solve the problem said they would send a new one out 2-day air. No cost for the receiver but 14.95 for shipping, or sign up 5.99 protection plan, no shipping and if I want, cancel it in a week. I thought that was way nice to suggest this. The CSR was very pleasant and easy to understand even on a cell phone. OK that's my story for what it's worth.
