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Good job Dish replacing my H3

T

thomasjk

SatelliteGuys Pro
Original poster
Pub Member / Supporter
Jan 10, 2006
2,412
817
Charlotte, NC
This morning my H3 was stuck in "Starting up 9999" loop. I called support and requested it be replaced. The agent said it would be 2-4 business days which I said was unacceptable. I asked for overnight delivery and was told that I would be charged $35. Again I told her that this was not acceptable. After several minutes she came back with the Dish silver plan for 9.99 with a $20 shipment charge. Again I asked for free overnight delivery. After some time on hold she came back and said she was waiving the charge.
It pays to be persistent and polite with Dish especially if you are a long time customer (23 years). Very pleased with the results.

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Reactions: mdonnelly, Tampa8, TheKrell and 2 others
Did you ever learn what a "Starting up 9999" loop was?
 
I found several links but I don't think I saw a solution other than replacement or it fixed itself.


Hopper 3 endless rebooting

It has been doing this for several hours, I did the soft reset using the red power button, did the hard reset by unplugging the receiver for a few minutes. After the Hopper 3 splash screen it displays Starting Up 9999 then reboots again and so on. Anyone know what this is?
www.satelliteguys.us

Hopper3 Refresh in Progress 9999

www.dbstalk.com
 
Reactions: TheKrell and charlesrshell
The latest email update from Dish and UPS shows delivery by end of day tomorrow.

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Reactions: Tampa8
We once had an error message on a piece of software that said, "Something bad has happened!"
 
Remember “Guru Meditations?”


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Received the replacement today. It's up and running and the old receiver dropped off at UPS. Still a good job.

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Reactions: TheKrell and Tampa8
sam_gordon said:
Should it really be considered a "good job" when you had to insist three times that you shouldn't be charged?
Click to expand...
Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
 
Reactions: Tampa8 and thomasjk
Lol - wrong forum....... If you delete your post it will be gone from this thread....
 
dare2be said:
Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
Click to expand...
So they did their job? To me kudos would be deserved if they went above and beyond.
[automerge]1576161362[/automerge]
dare2be said:
Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
Click to expand...
So they did their job? To me kudos would be deserved if they went above and beyond.
 
sam_gordon said:
So they did their job? To me kudos would be deserved if they went above and beyond.
[automerge]1576161362[/automerge]

So they did their job? To me kudos would be deserved if they went above and beyond.
Click to expand...
They satisfied their customer. What more do you expect?
 
Reactions: Tampa8
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