Good job Dish replacing my H3

thomasjk

Thread Starter
SatelliteGuys Pro
Jan 10, 2006
2,116
450
Charlotte, NC
This morning my H3 was stuck in "Starting up 9999" loop. I called support and requested it be replaced. The agent said it would be 2-4 business days which I said was unacceptable. I asked for overnight delivery and was told that I would be charged $35. Again I told her that this was not acceptable. After several minutes she came back with the Dish silver plan for 9.99 with a $20 shipment charge. Again I asked for free overnight delivery. After some time on hold she came back and said she was waiving the charge.
It pays to be persistent and polite with Dish especially if you are a long time customer (23 years). Very pleased with the results.

Sent from my Moto G (5) Plus using Tapatalk
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
25,897
19,080
Fairfax, VA
Did you ever learn what a "Starting up 9999" loop was?
 

Tampa8

Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
17,682
6,998
Tampa/Eastern Ct
I found several links but I don't think I saw a solution other than replacement or it fixed itself.



 

Jim5506

SatelliteGuys Master
Pub Member / Supporter
Lifetime Supporter
Oct 19, 2004
6,767
1,391
Lubbock, Texas
We once had an error message on a piece of software that said, "Something bad has happened!"
 

navychop

Member of the Month - July 2014!
Pub Member / Supporter
Lifetime Supporter
Jul 20, 2005
48,452
13,375
Northern VA
Remember “Guru Meditations?”


Sent from my iPhone using Tapatalk
 

dare2be

SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
12,293
6,909
FL
Should it really be considered a "good job" when you had to insist three times that you shouldn't be charged?
Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
 
  • Like
Reactions: Tampa8 and thomasjk

Tampa8

Supporting Founder
Pub Member / Supporter
Lifetime Supporter
Sep 8, 2003
17,682
6,998
Tampa/Eastern Ct
Lol - wrong forum....... If you delete your post it will be gone from this thread....
 

sam_gordon

SatelliteGuys Pro
May 21, 2009
1,983
807
Lexington, ky
Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
So they did their job? To me kudos would be deserved if they went above and beyond.
Post automatically merged:

Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.
So they did their job? To me kudos would be deserved if they went above and beyond.
 

dare2be

SatelliteGuys God
Lifetime Supporter
Jul 15, 2011
12,293
6,909
FL
So they did their job? To me kudos would be deserved if they went above and beyond.
Post automatically merged:


So they did their job? To me kudos would be deserved if they went above and beyond.
They satisfied their customer. What more do you expect?
 
  • Like
Reactions: Tampa8

Users Who Are Viewing This Thread (Total: 1, Members: 0, Guests: 1)

Top