Good job Dish replacing my H3

[thomasjk]

This morning my H3 was stuck in "Starting up 9999" loop. I called support and requested it be replaced. The agent said it would be 2-4 business days which I said was unacceptable. I asked for overnight delivery and was told that I would be charged $35. Again I told her that this was not acceptable. After several minutes she came back with the Dish silver plan for 9.99 with a $20 shipment charge. Again I asked for free overnight delivery. After some time on hold she came back and said she was waiving the charge.
It pays to be persistent and polite with Dish especially if you are a long time customer (23 years). Very pleased with the results.

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[TheKrell]

Did you ever learn what a "Starting up 9999" loop was?

 

[thomasjk]

Did you ever learn what a "Starting up 9999" loop was?

No. I did Google it but never saw an explanation.

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[Tampa8]

Did you ever learn what a "Starting up 9999" loop was?

We call that in the industry "a problem"

 

[TheKrell]

We call that in the industry "a problem"

Is that anything like "Houston, we have a problem"?

 

[Tampa8]

I found several links but I don't think I saw a solution other than replacement or it fixed itself.

Request Rejected

Hopper 3 endless rebooting

It has been doing this for several hours, I did the soft reset using the red power button, did the hard reset by unplugging the receiver for a few minutes. After the Hopper 3 splash screen it displays Starting Up 9999 then reboots again and so on. Anyone know what this is?

www.satelliteguys.us

Hopper3 Refresh in Progress 9999

www.dbstalk.com

 

[thomasjk]

The latest email update from Dish and UPS shows delivery by end of day tomorrow.

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[Jim5506]

We once had an error message on a piece of software that said, "Something bad has happened!"

 

[thomasjk]

We once had an error message on a piece of software that said, "Something bad has happened!"

Sounds like Windows 10.

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[dare2be]

Sounds like Windows 10.

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"We are taking care of some sh*t"

 

[thomasjk]

"We are taking care of some sh*t"

Or "Something happened".

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[navychop]

Remember “Guru Meditations?”


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[sam_gordon]

Should it really be considered a "good job" when you had to insist three times that you shouldn't be charged?

 

[thomasjk]

Received the replacement today. It's up and running and the old receiver dropped off at UPS. Still a good job.

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[dare2be]

Should it really be considered a "good job" when you had to insist three times that you shouldn't be charged?

Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.

 

[Tampa8]

Lol - wrong forum....... If you delete your post it will be gone from this thread....

 

[sam_gordon]

Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.

So they did their job? To me kudos would be deserved if they went above and beyond.
[automerge]1576161362[/automerge]

Yes, because likely it was the CSR's job to not give away free expedited shipping and had to go through the proper script and chain of command to get to where the customer was happy, or else risk losing his job.

So they did their job? To me kudos would be deserved if they went above and beyond.

 

[dare2be]

So they did their job? To me kudos would be deserved if they went above and beyond.
[automerge]1576161362[/automerge]

So they did their job? To me kudos would be deserved if they went above and beyond.

They satisfied their customer. What more do you expect?

 

[thomasjk]

I very satisfied and that's all that matters. End of discussion.

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[cosmo_kramer]

Should it really be considered a "good job" when you had to insist three times that you shouldn't be charged?

Sometimes, good things take a little effort.....