As you know I had some major concerns about not being able to upgrade to a 622 as a long time Dish customer and ex 921 owner. Here it the letter I sent to Dish,
Dear Sirs and madam, Our account is listed under xxxxxxx and xxxxxxPhone number xxxxx
No: xxxxx
Our concern, I have been an outstanding Dish customer for over 7 years. In fact I owned a C-band big satellite store Cal-Sat in Mountain view Ca back in the early
90's. I have installed many Echostar and HTS C-band satellites for Charlie over the years. I have paid lots of money and have upgraded many times.
The issue I have is not with the people at Tech support. I dealt with Jackie and she was awesome. She tried everyway she could to help me and just could not because of rules.
Here is the situation. I work for an oversea's military contract company and have been gone for 4 months. When you are on oversea's work it is very hard to keep your family and bills in order from afar. My wife has issues that make it very hard for her and I have to take care of my family and keep it all together even when thousands of miles away. I make no excuse, this is just the facts.
During my time away my family had to make ends meet. My wife stopped working and we had to cut back. We were not able to enjoy the 7 year luxury of Dish network and had to temporarily suspend our service. Then lived on 3 off air channels and DVD's until I could return. This was fine and while not a perfect world had to do at the time. Before I left I had my model 921 HD I bought at Costco activated as well as my children's room basic receiver and the PVR in our bedroom. We had major problems from day 1 with the model 921 and I joined a very pro Dish network news group called satellite guys USA. I tried everything however this darn receiver would not work right. Lots of glitches.
So I had my wife return it to Costco as I believed it defective while I was gone. It cost me $500.00 and that's allot of money for a receiver that was very buggy. I still was not upset with Dish as I appreciate that Dish keeps putting out receivers to make it better.
So we returned 921 and had to let Dish turn off until this week when I returned. Immediately I went online and activated my account by paying a reconnect fee. As well I called and paid 2 months in advance. I was happy as a clam to be getting my wonderful DISH NET BACK! Did not even flinch to pay whatever it took to get it back. No problems there as they immediate turned back on my 2 pvrs and basic receiver.
I then asked what kind of promotion I could do to get HD. I was told about all these wonderful new receivers. They switched me over to Tech support to order the model 622. I would replace one of my PVR's.
Jackie pulled up my account and said she could see I had my 921 still on my account. She said that because my service was off for 3 months that I don't qualify for the straight out lease of 622, however she could turn on the 921 that was defective for March for 5 bucks. She said that if she did that I could upgrade for 99.00 on April 1st to the model 622. I explained that receiver was defective. She said it is the only way to upgrade you sir. Just pay the one month and it will make it an easy upgrade.
However she could not find my serial number in my records to turn it back on, so as she was so helpful she was stuck. She said I might try buying a used one off eBay and turning it on for just SD as they are not allowed any longer activate HD on the older models. then upgrade for 99.00 in April.
I said I don't want to buy a used 921-942 and play games. I should not have too. I owned and subscribed to HD and paid 500.00 already to do it and suffered with a poor receiver. I just want to be able to upgrade for the 99.00 in April based on the 921 that she can see I owned. She tried everything and said unless I go get mine back or buy a used one I will have to pay over 700 bucks. This is just not fair!
I am asking for you to do the right thing and best case allow me to upgrade lease to the model 622 pvr HD for 99.00 as every other 921-942 owner is going to be able to. Or something comparable.
I don't feel I am asking for anything for free. I want to pay and want to subscribe again to HD. I love Dishnet and believe you will take care of people that are taking care of you.
I look forward to hearing from you.
Thank you for taking the time to listen to my concern.
As you can see I was not rude and being a happy dish person made sure the letter was positive as there was no reason to be pushy or agitated.
I received a call from the CEO office by an extremely helpful lady named Natelie
She offered to let me upgrade and took my payment immediatly for upgrade and ordered me the 622 and Dish 1000. Both to be installed in 3 weeks. She was very helpful and proffesional. Another reason why I love dish network!
Thank you Natelie!
Now just to hope the installer shows up with the dish 1000 as it sounds like they are not in many locations. I currently have 2 DP-34's inline to 5 tv's
One question, does the 622 not require dual inputs like my old 921??
Dear Sirs and madam, Our account is listed under xxxxxxx and xxxxxxPhone number xxxxx
No: xxxxx
Our concern, I have been an outstanding Dish customer for over 7 years. In fact I owned a C-band big satellite store Cal-Sat in Mountain view Ca back in the early
90's. I have installed many Echostar and HTS C-band satellites for Charlie over the years. I have paid lots of money and have upgraded many times.
The issue I have is not with the people at Tech support. I dealt with Jackie and she was awesome. She tried everyway she could to help me and just could not because of rules.
Here is the situation. I work for an oversea's military contract company and have been gone for 4 months. When you are on oversea's work it is very hard to keep your family and bills in order from afar. My wife has issues that make it very hard for her and I have to take care of my family and keep it all together even when thousands of miles away. I make no excuse, this is just the facts.
During my time away my family had to make ends meet. My wife stopped working and we had to cut back. We were not able to enjoy the 7 year luxury of Dish network and had to temporarily suspend our service. Then lived on 3 off air channels and DVD's until I could return. This was fine and while not a perfect world had to do at the time. Before I left I had my model 921 HD I bought at Costco activated as well as my children's room basic receiver and the PVR in our bedroom. We had major problems from day 1 with the model 921 and I joined a very pro Dish network news group called satellite guys USA. I tried everything however this darn receiver would not work right. Lots of glitches.
So I had my wife return it to Costco as I believed it defective while I was gone. It cost me $500.00 and that's allot of money for a receiver that was very buggy. I still was not upset with Dish as I appreciate that Dish keeps putting out receivers to make it better.
So we returned 921 and had to let Dish turn off until this week when I returned. Immediately I went online and activated my account by paying a reconnect fee. As well I called and paid 2 months in advance. I was happy as a clam to be getting my wonderful DISH NET BACK! Did not even flinch to pay whatever it took to get it back. No problems there as they immediate turned back on my 2 pvrs and basic receiver.
I then asked what kind of promotion I could do to get HD. I was told about all these wonderful new receivers. They switched me over to Tech support to order the model 622. I would replace one of my PVR's.
Jackie pulled up my account and said she could see I had my 921 still on my account. She said that because my service was off for 3 months that I don't qualify for the straight out lease of 622, however she could turn on the 921 that was defective for March for 5 bucks. She said that if she did that I could upgrade for 99.00 on April 1st to the model 622. I explained that receiver was defective. She said it is the only way to upgrade you sir. Just pay the one month and it will make it an easy upgrade.
However she could not find my serial number in my records to turn it back on, so as she was so helpful she was stuck. She said I might try buying a used one off eBay and turning it on for just SD as they are not allowed any longer activate HD on the older models. then upgrade for 99.00 in April.
I said I don't want to buy a used 921-942 and play games. I should not have too. I owned and subscribed to HD and paid 500.00 already to do it and suffered with a poor receiver. I just want to be able to upgrade for the 99.00 in April based on the 921 that she can see I owned. She tried everything and said unless I go get mine back or buy a used one I will have to pay over 700 bucks. This is just not fair!
I am asking for you to do the right thing and best case allow me to upgrade lease to the model 622 pvr HD for 99.00 as every other 921-942 owner is going to be able to. Or something comparable.
I don't feel I am asking for anything for free. I want to pay and want to subscribe again to HD. I love Dishnet and believe you will take care of people that are taking care of you.
I look forward to hearing from you.
Thank you for taking the time to listen to my concern.
As you can see I was not rude and being a happy dish person made sure the letter was positive as there was no reason to be pushy or agitated.
I received a call from the CEO office by an extremely helpful lady named Natelie
She offered to let me upgrade and took my payment immediatly for upgrade and ordered me the 622 and Dish 1000. Both to be installed in 3 weeks. She was very helpful and proffesional. Another reason why I love dish network!
Thank you Natelie!
Now just to hope the installer shows up with the dish 1000 as it sounds like they are not in many locations. I currently have 2 DP-34's inline to 5 tv's
One question, does the 622 not require dual inputs like my old 921??
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. Hopefully you have had better luck with Natalie than most. Hope it works out for you.. Gerry
