Moving And installation technician question

[RTCDude]

I have a question for you installers out there. I'm moving to a new address in a week. When calling Dish to change my service address, they insisted on sending out a technician for the move "install". The issue is that I've already moved the dish and recorders to the new address and whole system is working just fine. I told the Dish CSR this, but they still insisted on sending out an installer. They would not change my service address without send out an installer.

So rather than fight them, I had them schedule an appointment in a week, and then they updated my service address. Sheesh! However, the issue is that when an installer shows up in a week, there will absolutely nothing for them to do; I've already done it. Will the installer not get paid for that truck roll? I don't want to stiff the poor installer for Dish's stupid policies.

 

[dishdude]

Offer him an iced tea and let him close out the ticket like he did something. Easiest job of the day!

 

[charlesrshell]

Offer him an iced tea and let him close out the ticket like he did something. Easiest job of the day!

And a tip

 

[HipKat]

I have a question for you installers out there. I'm moving to a new address in a week. When calling Dish to change my service address, they insisted on sending out a technician for the move "install". The issue is that I've already moved the dish and recorders to the new address and whole system is working just fine. I told the Dish CSR this, but they still insisted on sending out an installer. They would not change my service address without send out an installer.

So rather than fight them, I had them schedule an appointment in a week, and then they updated my service address. Sheesh! However, the issue is that when an installer shows up in a week, there will absolutely nothing for them to do; I've already done it. Will the installer not get paid for that truck roll? I don't want to stiff the poor installer for Dish's stupid policies.

Would it be such a bad thing if he does his job and just makes sure everything is tip-top?
And if you cancel, don't wait til the day of the appointment. Even if it's before the tech rolls to your job, Dish will hit his completion rate if you call in on the same day

 

[HipKat]

And a tip

Noooo, Dish prohibits tips, even if it's a third-party tech. They've fired people for taking tips.
Yes, it's asinine

 

[MikeD-C05]

And a tip

Tip for the day: After eating Mexican Food never sit in front of a circulating fan.

 

[chainblu]

I would just cancel the service call.

 

[brittanygarden]

Reach out to me via private message and I will cancel it for you.

 

[RTCDude]

Would it be such a bad thing if he does his job and just makes sure everything is tip-top?
And if you cancel, don't wait til the day of the appointment. Even if it's before the tech rolls to your job, Dish will hit his completion rate if you call in on the same day

Good advice, it's always good to have another pair of eyes. Thanks.