I know that message boards are the place to gather and complain, but sometimes things go well....
After the new HD channel were launched I called to see why I wasn't getting them. I already knew (I was pointed to the wrong locations to get them). After 5 minutes of research on their end, I was told I needed to get a new dish...a 1000.4 (Eastern Arc). I pressed her for answers as to if I would loose anything I currently have (already knowing the answer was no) and was told I would have verything I currently have plus the channels.
Scheduled an appointment for Friday the 19th. Installer came out, put in new Dish, pointed it and replaced my old 311 receiver (MPEG 2) with a brand new 211k and voila...I now receive EVERYTHING I am supposed to receive.
AND the best part of this story is that it cost me NOTHING. No fees at all!
Sometimes things work out the way they are supposed to!
After the new HD channel were launched I called to see why I wasn't getting them. I already knew (I was pointed to the wrong locations to get them). After 5 minutes of research on their end, I was told I needed to get a new dish...a 1000.4 (Eastern Arc). I pressed her for answers as to if I would loose anything I currently have (already knowing the answer was no) and was told I would have verything I currently have plus the channels.
Scheduled an appointment for Friday the 19th. Installer came out, put in new Dish, pointed it and replaced my old 311 receiver (MPEG 2) with a brand new 211k and voila...I now receive EVERYTHING I am supposed to receive.
AND the best part of this story is that it cost me NOTHING. No fees at all!
Sometimes things work out the way they are supposed to!