H20 Firmware Update ???

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bgsmallwood

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Apr 30, 2004
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Is D* ever going to issue another firmware update to fix the multitude of problems with the H20-600 ( various reboots, numbers and letters chopped off at the top, findby that doesn't work consistently )? The last update was more than 3 months ago and this unit STILL has major problems in several areas. I still can't even scroll down the channel list while editing favorites without it rebooting!
 

Jimbo

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Jul 14, 2005
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bgsmallwood said:
Is D* ever going to issue another firmware update to fix the multitude of problems with the H20-600 ( various reboots, numbers and letters chopped off at the top, findby that doesn't work consistently )? The last update was more than 3 months ago and this unit STILL has major problems in several areas. I still can't even scroll down the channel list while editing favorites without it rebooting!

The H-10 still reboot occasionally as well also more annoying is the "Service Temperaroly Unavailbe " thay the H-10 is still troubled with and the Find doesn;t work in most cases.

I haven't seen a Update for that since 8/05

Jimbo
 

jpn

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Aug 2, 2005
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bgsmallwood said:
Is D* ever going to issue another firmware update to fix the multitude of problems with the H20-600 ( various reboots, numbers and letters chopped off at the top, findby that doesn't work consistently )? The last update was more than 3 months ago and this unit STILL has major problems in several areas. I still can't even scroll down the channel list while editing favorites without it rebooting!


Keep calling support, explain the problem, and tell them you'd prefer that they send a replacement. They dont ALL reboot like that... I've got 2 and don't have that problem.
 

ArtWIS

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May 20, 2005
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Our H10 has been nearly flawless...

Jimbos said:
The H-10 still reboot occasionally as well also more annoying is the "Service Temperaroly Unavailbe " thay the H-10 is still troubled with and the Find doesn;t work in most cases.

I haven't seen a Update for that since 8/05

Jimbo

We got our H10 in May of 2005 and it's been nearly flawless! A month or so after we hooked it up there was a software update and it took me about 15 minutes to make the menu changes and make a call to customer tech for a hit to restore my locals. Other than that and approx. 6 self reboots in a year it's been great. Our H10 will be replaced with the new MPEG4 HD DVR when it comes out and I hope it works as good as my H10.
 

Brewer4

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Mar 12, 2005
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The only issue I have with my H20 is customizing my channel list. I used to be able to add and remove now it stops when it hits channel 10 and the list dissappears in edit mode. Weird.
 

mcbeevee

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Dec 28, 2004
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I think every H20 has the problem of the 1-2 second delay when using the program guide. I don't understand why it does not respond with the same speed as normal menu functions. :confused:
 

arxaw

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Jun 27, 2004
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Arkansas Ozarks
Brewer4 said:
The only issue I have with my H20 is customizing my channel list...
Call D*, tell them your H20 receiver keeps rebooting and ask for a replacement receiver. The H20-100 (RCA mfg) and refurb H20-600 (LG mfg.) receivers do not have the "reboot when editing custom list" bug. They also run a lot cooler than the older H20-600 models.
 

Brewer4

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Mar 12, 2005
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Its actually not a reboot issue. Just customizing the guide. I actually use my Windows Media Center for guide and changing. If something is HD and I want to watch it in real HD, I flick one button on my Harmony remote and it bypasses the WMCE to view in true HD via DVI. I lose DVR features but I watch games live like this.

It does look like the 600 unit. If it gives me more issues I will take you up on that idea. Hmmm, methinks it might have a reboot issue. ;)
 

MurphieNB

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Dec 2, 2005
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Edom TX
Brewer4 said:
The only issue I have with my H20 is customizing my channel list. I used to be able to add and remove now it stops when it hits channel 10 and the list dissappears in edit mode. Weird.

I had the same issue with editing my favorites list...wouldn't go past channel 10. If I scrolled one channel at a time, it would just stop when it got past 10. But if I did "page down" using the channel button, it would reset.

I forced a download, hoping to get the problem resolved, but there wasn't a new firmware update. So I called DirecTV, and the CSR said to reset the receiver. I explained that I had already done that, and she said to do a reset through the set up screen (I forgot exactly what screen it's on). I did that, and it resolved the problem. The only bad thing about doing it this way is that it resets absolutely everything.
 

raoul5788

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MurphieNB said:
I had the same issue with editing my favorites list...wouldn't go past channel 10. If I scrolled one channel at a time, it would just stop when it got past 10. But if I did "page down" using the channel button, it would reset.

I forced a download, hoping to get the problem resolved, but there wasn't a new firmware update. So I called DirecTV, and the CSR said to reset the receiver. I explained that I had already done that, and she said to do a reset through the set up screen (I forgot exactly what screen it's on). I did that, and it resolved the problem. The only bad thing about doing it this way is that it resets absolutely everything.

You can manually go to the next channel that should be on the list just by entering it. Then the rest of the channels will be there, also.
 

PoitNarf

SatelliteGuys Guru
Oct 17, 2004
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Northern NJ
This is a known issue with the H20-600. You can get around it by punching in a higher channel # when in the favorite channels list. Just start at a high #, like 624 or something and work your way down. It won't crash going down in channel #s when scrolling but will crash when you go from lower to higher channel #s, right around the local OTAs. Hope this helps.


MurphieNB said:
I had the same issue with editing my favorites list...wouldn't go past channel 10. If I scrolled one channel at a time, it would just stop when it got past 10. But if I did "page down" using the channel button, it would reset.

I forced a download, hoping to get the problem resolved, but there wasn't a new firmware update. So I called DirecTV, and the CSR said to reset the receiver. I explained that I had already done that, and she said to do a reset through the set up screen (I forgot exactly what screen it's on). I did that, and it resolved the problem. The only bad thing about doing it this way is that it resets absolutely everything.
 

bgsmallwood

Thread Starter
SatelliteGuys Pro
Apr 30, 2004
401
0
The Nations
I have learned to not scroll through the favorites when editing but to key a number directly ( I have one local that only broadcasts about 16hrs per day so the H20 regularly drops it from the favorites list when it sees the channel not being on the air ) but there are many other problems with this receiver that I thought D* would have fixed by now with an update.

1. Incredibly slow GUI
2. Inconsistent "Find By"
3. Tops of fonts are chopped off
4. Intermittent problems with rebooting when viewing locals
OTA ( I know they are blaming it on bad PSIP data from the
local broadcasters but I also have a LG4200 STB and
it does NOT demonstrate this behavior when viewing the
very same channel at the same time period. )

It has been 4 months since we got the last firmware update and I just thought that D* would be a little bit more diligent about addressing these known problems with the H20-600, thats all.
 

Jimbo

SatelliteGuys Master
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Jul 14, 2005
66,396
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NW Ohio - Buckeye Country
ArtWIS said:
We got our H10 in May of 2005 and it's been nearly flawless! A month or so after we hooked it up there was a software update and it took me about 15 minutes to make the menu changes and make a call to customer tech for a hit to restore my locals. Other than that and approx. 6 self reboots in a year it's been great. Our H10 will be replaced with the new MPEG4 HD DVR when it comes out and I hope it works as good as my H10.

Hopefully D* will offer us with HD D* equipment (non DVR) a decent deal to upgrade.
That is what I am waiting to hear, of course, I don't expect to hear anything till they come out.

Jimbo
 

MurphieNB

Active SatelliteGuys Member
Dec 2, 2005
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Edom TX
raoul5788 said:
You can manually go to the next channel that should be on the list just by entering it. Then the rest of the channels will be there, also.

Didn't realize you could key in a channel on that screen. It would have been nice if the CSR had told me that...it would have saved me a lot of time and effort.
 
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