H23-600 "Died"

[charlie460]

I have an H23-600 that seems to have crapped out. I get no satellite signal (nothing has changed) and I have connected it to the same outlet my HR24 is connected to and there's still nothing. Is this a common problem?

The thing I'm really worried about is the replacement. If I call DirecTV, can I get them to send me a new receiver and a box to send the old one back without having them send out a tech? My service address is not where I'm actually located.

 

[raoul5788]

When you call say the box is dead and won't power on at all. They may send you a replacement. If so, make sure they send it to your billing address, not your service address. Also, they shouldn't extend or start a new commitment for replacing defective leased equipment.

 

[charlie460]

So, uh, I don't know what happened, but after leaving the box unplugged for a while, it's started working again. Strange.

 

[raoul5788]

Like many electronic devices, letting them reset can fix issues sometimes. I'm glad this is one of them!