Having to reboot all the time due to black screen recordings (1 Viewer)

Riker

Thread Starter
SatelliteGuys Family
Dec 22, 2004
59
5
I have to reboot at least once a day because any show that has been recorded is a black screen. After a reboot, they play fine. Dish=no help.
I've asked for a replacement Hopper 3. I think it's just crappy coding.
 

Bobby

Publican
Supporting Founder
Lifetime Supporter
Sep 7, 2003
61,582
14,440
Rohnert Park, CA
I have to reboot at least once a day because any show that has been recorded is a black screen. After a reboot, they play fine. Dish=no help.
I've asked for a replacement Hopper 3. I think it's just crappy coding.
If it were crappy coding we would hear a lot about it from a lot of people.... Guess what! ;)
 

Dylanlee4

New Member
Jun 23, 2016
4
0
Madrid, iowa
I get the black screen with only sound when I use any app. I called and was told they are aware that there is still software issues and they are working on it. I've had my hopper3 since February and I'm still having issues but it's better than it was. Hopefully by February 2017 all the bugs will be worked out.
 

khemka

SatelliteGuys Family
Pub Member / Supporter
Feb 20, 2011
115
125
Denver
Riley- something wrong here. Can you PM me your details so we take a look.

Vivek


Sent from my iPad using SatelliteGuys mobile app
 

schneider21

SatelliteGuys Guru
May 4, 2006
122
47
Central PA
I've experienced the same thing recently. Not sure when the last software update was, but the black screens usually happen in the evening and require a reboot or just letting it sit overnight.
 
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ERSanders

SatelliteGuys Pro
Mar 3, 2004
394
47
Fairport, NY
Up until this week I have had the H3 black screen lockup once in a while... remote absolutely unresponsive. A reboot was required. Yesterday I had one and today five! It did not matter whether we were watching live, delayed or recorded. Tech coming tomorrow.
 

ERSanders

SatelliteGuys Pro
Mar 3, 2004
394
47
Fairport, NY
Well, the tech was just here. Changed node, LNB (running hot he said), disconnected node to cold water pipe ground (potential ground loop issue?) and said the voltage out of the 1500 VA UPS (116 to 118) might have caused H3 to shut down (??????... don't understand the logic of that since H3 UL logo says "120v"... I assume nominal with a +/- 10% range like most other equipment?).

Anyone else get resolution yet? We'll be watching tonight to see if we do!
 

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