HD Channels not appearing in Favorites

WillV

New Member
Original poster
Jun 4, 2004
4
0
I have a problem since January 1 that comcast cannot solve. I am near Boston and had a 3412 box and now have a 3416 box. My favorites list includes both SD and HD channels, however when I go to view my favorites, to see what programs are on, only the SD channels appear. This happens on the old box, the new box and a box a tech brought out to test my issue.

Has anyone else seen this issue or use the favorites listing like this and not seen the issue?

Thanks
Will
 
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