To: CEO
Subject: NOT HD
Mr. Charlie Ergen:
I am a current Dish Network Customer.
Dish Network advertises and bills me for High Definition programming.
It is obvious that many channels which Dish claims are broadcast in
high definition are, in fact, not High Definition.
When you dilute and broadcast to 1280x1080i, channels that transmit
naively at 1920x1080i, you are not providing high definition service as
defined by the FCC or any recognized standard. I believe this constitutes false advertising and fraudulent billing.
You are essentially advertising and selling Regular+ gasoline as Premium.
You need to stop the false representation and sale of product
which is not High Definition.
Regardless of likely class action litigation and FCC action, I believe many of the growing number of HD subscribers who see what you're doing, will move to real HD broadcasting - most of which occurs OTA free - not on Dish Network, as claimed.
I know that Direct TV and some cable providers also falsely advertise and broadcast SD+ as HD. That fact won't help Dish - and may very well bring conspiracy elements into any litigation or FCC action.
Echostar seems to have a combination of honest, progressive, ethical leaders and unethical, self-destructive administrators.
It's time to clean house.
Sincerely,
H.J. - 5 year Customer
------------------------------------------
Dear: H.J.
Thank you for contacting DISH Network regarding HD programming.
DISH Network strives to offer the best quality of high definition programming that meets industry and television standards while maximizing DISH Network’s HD offering to consumers nationwide.
Thank you,
Natalie Winters
Executive Resolution Team
Subject: NOT HD
Mr. Charlie Ergen:
I am a current Dish Network Customer.
Dish Network advertises and bills me for High Definition programming.
It is obvious that many channels which Dish claims are broadcast in
high definition are, in fact, not High Definition.
When you dilute and broadcast to 1280x1080i, channels that transmit
naively at 1920x1080i, you are not providing high definition service as
defined by the FCC or any recognized standard. I believe this constitutes false advertising and fraudulent billing.
You are essentially advertising and selling Regular+ gasoline as Premium.
You need to stop the false representation and sale of product
which is not High Definition.
Regardless of likely class action litigation and FCC action, I believe many of the growing number of HD subscribers who see what you're doing, will move to real HD broadcasting - most of which occurs OTA free - not on Dish Network, as claimed.
I know that Direct TV and some cable providers also falsely advertise and broadcast SD+ as HD. That fact won't help Dish - and may very well bring conspiracy elements into any litigation or FCC action.
Echostar seems to have a combination of honest, progressive, ethical leaders and unethical, self-destructive administrators.
It's time to clean house.
Sincerely,
H.J. - 5 year Customer
------------------------------------------
Dear: H.J.
Thank you for contacting DISH Network regarding HD programming.
DISH Network strives to offer the best quality of high definition programming that meets industry and television standards while maximizing DISH Network’s HD offering to consumers nationwide.
Thank you,
Natalie Winters
Executive Resolution Team
