Needless to say that the first two CSR's I talked to could barely speak the English Language. The third one that actually fix the programming was very American.. Of course all three had American Names..
Here is the problem.. And Dish needs to listen up very carefully.. I am a dealer. I talk to customers all day long.. EVERYONE of them hate to call Dish because they never get anyone that can speak ENGLISH. Most don't know how to do CSR roulette. They just get mad when their problem or issue isn't taken care of on the FIRST call as it should be. Many customers can't even navigate the Computer that answers the phone. I was talking to a CSR in seconds so I can navigate the computer.. BUT the non-English speaking CSR's are going to kill DISH. Even DirecTV seems to have mostly English speaking people.
READ MY LIPS CHARLIE... You are an American company. Hire folks that can converse in the native tongue. And then teach them do what they need to do.