VOOM just informed me that, even tho I have an email from John McKee, Senior Vice President, Customer Operations, that my FREE preview expired March 31 and I needed to select a VOOM package, that they were going to charge me starting the day I signed up for VOOM in February. My M/C bill is for two months. This is not what I understood and not what the Sears people told me when I signed on. It was my understanding that I would not be charged for the 30 day free trial period. It seems to me that if there was/is a lack of knowledge at Sears stores concerning VOOM and its implementation, this is VOOMs fault, not mine. The email that I received from VOOM on the 26th of March supported the 30 day trial period. However, the VOOM person I talked to claimed that that email went out in error. Again, VOOM fault, not mine. I just don't understand how a company can make these type of major mistakes and make the customer suffer for them. Any other honest, reputable company would err in favor of the customer. I will not support a company that strong arms customers the way VOOM is doing. I told the young man to have them pick up the VOOM equipment. He apologized and said there was nothing he could do. So another VOOM customers bails.