Let me start by telling you my story. I signed up for E* about a month ago. After I started, I was having satellite losses( sat 129) often. I called E* because of this and told them that I was thinking about cancelling because of this. I told the account specialist about my concern and she told me it was a line of sight issue and that I would always have problems, so we should just cancel. She never once offered to send a tech to my house to check on it. Well a friend of mine who was a former Dish installer came to visit and I was telling him what happened. He told me that sat 129 was always having problem in some areas. He went up on my house and said that my line of sight was very good. So I called E* today and tried to restart my account. I had already sent my equipment back. I was told that to restart my account I would have to purchase my equipment. Not lease but purchase!!!!! I tried telling them that I wouldn't have cancelled if I wasn't told by one of their employees that it was a line of sight issue and I would be better off cancelling. I asked to speak to a supervisor and she transferred me.The supervisor told me she could do nothing for me and I had to purchase my equipment.
Now my question. Is there someone better I could talk to? Am I out of luck? The surevisor was the coldest sounding person I have ever heard and didn't even want to hear the whole story.
Now my question. Is there someone better I could talk to? Am I out of luck? The surevisor was the coldest sounding person I have ever heard and didn't even want to hear the whole story.
