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DISH DIRT TEAM!
Jun 6, 2019
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My replacement dish hopper 3 will only go have way on the testing installation screen for acquiring satellite signal
Hey, Avery5555!
If the receiver and smart card haven't been activated for the new Hopper, it could cause the test installation screen to not go away. You can reach out to our Chat support for assistance with getting that done, as well as any troubleshooting here: Direct Chat

Another cause could be the cabling. You would want to make sure you have the coax cable connected to the correct place on the Hopper, and tightened at both the Hopper and your wall/floor.

You can also view instructions on setting up the new Hopper here to make sure the cabling is correct: MyDISH

Thanks!
-Jessica M.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,421
15,157
Pekin, IL
Hey, Avery5555!
If the receiver and smart card haven't been activated for the new Hopper, it could cause the test installation screen to not go away. You can reach out to our Chat support for assistance with getting that done, as well as any troubleshooting here: Direct Chat

Another cause could be the cabling. You would want to make sure you have the coax cable connected to the correct place on the Hopper, and tightened at both the Hopper and your wall/floor.

You can also view instructions on setting up the new Hopper here to make sure the cabling is correct: MyDISH

Thanks!
-Jessica M.
Being activated has nothing to do with passing a check switch. Check switch is the first step when you plug a new Hopper in. Long before it activates
 

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