Hopper 3 and 4K Joey upgrade fee (1 Viewer)

bton96

Thread Starter
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Mar 30, 2016
5
3
San Jose, CA
I just chat with Dish customer support about upgrade equipment. I currently have Hopper 1 + 1 Supper Joey + 1 Joey 1. I want to upgrade to Hopper 3 + 2 4K Joey. They say I need to pay for $200 for equipment upgrade + $95 for installation + new 2 year contract. Does it sound right? I thought equipment upgrade is free since I have to sign new 2 year contract. By the way, if I want to buy 4K Joey directly from Dish, it costs $50 each.
 

stardust3

SatelliteGuys Master
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Lifetime Supporter
Mar 7, 2006
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Upgrades have changed. There is a fee for even the best customers now. Retention may have the power to do it free. Yes it sounds right.
 

midleman

SatelliteGuys Family
Jul 15, 2012
49
21
United States
I just chat with Dish customer support about upgrade equipment. I currently have Hopper 1 + 1 Supper Joey + 1 Joey 1. I want to upgrade to Hopper 3 + 2 4K Joey. They say I need to pay for $200 for equipment upgrade + $95 for installation + new 2 year contract. Does it sound right? I thought equipment upgrade is free since I have to sign new 2 year contract. By the way, if I want to buy 4K Joey directly from Dish, it costs $50 each.
That doesn't sound right to me. I upgraded about two months ago and all I paid was $55 for the service call plus a 2 year contract. What I have found out about the Dish csr people is that not all of them know what they are talking about. I had one tell me that I couldn't have a wireless Joey on my Hopper 3. He had to look it up before he believed me. Try talking to the DIRT team for help.
 

JSheridan

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Feb 16, 2008
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The plans changed today. Like stardust3 said there's a minimum $100 fee for a Hopper 3 upgrade. A local dealer might be able to do it a little cheaper.
 
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ashecnc

SatelliteGuys Family
Jun 2, 2010
56
5
Asheville, NC
I upgraded to the Hooper 3, have two wireless Joey's, no charge, haven't been in contract for years. Even got a better price for one year for Resigning.
 

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