Hopper 3 - Corrupted Recordings - Error 04

charlesrshell

charlesrshell

SatelliteGuys Crazy
Lifetime Supporter
Jan 14, 2006
9,691
4,283
O'Fallon, IL
It is a firmware issue. This has been confirmed by Scott (the owner/operator of this site). Scott said that Dish is aware of the problem and that a fix is coming 'shortly' with a new software release.

The reason not all people see the issue is because not everyone uses their receiver exactly the same way. Some people record different channels/different shows. Some people might use a different sequence of button pushes that makes the problem occur. Some people might be recording a sequence of shows that makes the problem occur. Some people might use their receiver in a way that you never would. There are a lot of reasons why some see the issue and some don't. That is why when you file a report for a software issue, they ask what was the exact sequence of events that you did that triggered the issue.
WOW, that's scary. I think the reason I don't have too many issues with my HWSs is because I keep fans on them and hardly use any features. I don't use My Favorites and My Folders. Also don't have the new CUI yet. :shh
 
Troch77

Troch77

SatelliteGuys Pro
Apr 4, 2015
4,182
1,200
Southern PA
WOW, that's scary. I think the reason I don't have too many issues with my HWSs is because I keep fans on them and hardly use any features. I don't use My Favorites and My Folders. Also don't have the new CUI yet. :shh
Mine worked fairly well when our HWS we on the actual national release S528 and S529 and .
Only since the update to U203 and U204 have these major bugs appear.
So it's clearly software issues.


Samsung Galaxy S6 Active
 
R

Riker

SatelliteGuys Family
Dec 22, 2004
59
5
I've been getting this error and after calling the support line, they sent a tech out as they stated it was the signal. That was 4-2-2016. I told them it was a waste of time since it was checked twice by the installers that had to come out twice when I got the hopper 3 (been with dish since 1998 and done most of my installs and I have a sat signal meter also). On 4-2-2016 the signal was tested the highest the tech has seen. Nothing was wrong. Still getting errors so I called and they wanted to send another tech out. This was 4-5-2016. SO they said they needed to send a replacement hopper. They don't know what they are doing.
Not worth paying for this service when I loose my recordings. If they could be downloaded later from their servers, I would deal, but most I can't.
 
ralfyguy

ralfyguy

SatelliteGuys Pro
Pub Member / Supporter
Sep 17, 2005
3,212
410
McAlester, Oklahoma
I've been getting this error and after calling the support line, they sent a tech out as they stated it was the signal. That was 4-2-2016. I told them it was a waste of time since it was checked twice by the installers that had to come out twice when I got the hopper 3 (been with dish since 1998 and done most of my installs and I have a sat signal meter also). On 4-2-2016 the signal was tested the highest the tech has seen. Nothing was wrong. Still getting errors so I called and they wanted to send another tech out. This was 4-5-2016. SO they said they needed to send a replacement hopper. They don't know what they are doing.
Not worth paying for this service when I loose my recordings. If they could be downloaded later from their servers, I would deal, but most I can't.
That is pathetic. They know it isn't the hardware. Sending out techs and replacement receivers is such a stupid waste.
 
M

MitchDeerfield

Thread Starter
SatelliteGuys Pro
Feb 1, 2016
898
508
Florida
That is pathetic. They know it isn't the hardware. Sending out techs and replacement receivers is such a stupid waste.

They are strictly reading from a script, if they deviate from the script they get in trouble. Very little creativity at Dish repair.
 
J

jsaxon2

SatelliteGuys Family
Feb 20, 2008
74
6
How many of you that are having corrupt recordings are using the 4 window mutil channel sports bar mode? I have only had one recording that was corrupt so far. I also have only tried the sports bar mode maybe twice since it came out. I do not know if the bad recording was being recorded at the same time that I was using the sports bar mode but might be something.
 
gadgtfreek

gadgtfreek

SatelliteGuys Master
May 29, 2006
22,105
862
Lower Alabama
I only tried it out the first day and then shut it off. It will only be something I use during fball, if I use it at all.
 
M

mfs54729

SatelliteGuys Family
Mar 4, 2005
96
0
Chippewa Falls, WI.
How many of you that are having corrupt recordings are using the 4 window mutil channel sports bar mode? I have only had one recording that was corrupt so far. I also have only tried the sports bar mode maybe twice since it came out. I do not know if the bad recording was being recorded at the same time that I was using the sports bar mode but might be something.

I have never used the 4 window multi channel sports bar mode and yet I am getting corrupted recordings. I don't think it's related to using the sports bar mode.

Mark
 
JSheridan

JSheridan

SatelliteGuys Master
Lifetime Supporter
Feb 16, 2008
8,899
9,997
USA
I use MultiView all the time and have had a total of 2 corrupted recordings, both of which were during thunder storms.
 
Rolling Joe

Rolling Joe

SatelliteGuys Pro
May 12, 2012
439
220
Spokane, WA
I have never used the 4 window multi channel sports bar mode and yet I am getting corrupted recordings. I don't think it's related to using the sports bar mode.

Mark

Agreed. I used the sports bar mode last night for the Wisconsin primary coverage. Neither of the two recording made since are corrupted.
 
ERSanders

ERSanders

SatelliteGuys Pro
Mar 3, 2004
408
61
Fairport, NY
According to a rep at the Mothership U309 is available for download. Let's see what problems it cures and what problems it creates! Receiver must be turned off to receive it.
 
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spoiler1041

spoiler1041

SatelliteGuys Pro
Dec 26, 2011
749
254
Fl
Cool, thanks. Be curious to see if I have it when I get home tomorrow.
Don't ya love that...... We took 4 days off to head to the island and BAM, Fish (ok, a little slip there....) Dish pushes an update.

Same thing happens with the phone updates...
 
ERSanders

ERSanders

SatelliteGuys Pro
Mar 3, 2004
408
61
Fairport, NY
According to a rep at the Mothership U309 is available for download. Let's see what problems it cures and what problems it creates! Receiver must be turned off to receive it.

Well, that's what she said. I was instructed to turn of the H3 and wait 30 minutes for the download to happen (I went to bed). This morning I'm still at U308. May its in queue for tonight's download, maybe its not, maybe its vaporware... time may tell.
 
ScottChez

ScottChez

SatelliteGuys Pro
Oct 2, 2003
1,650
142
Time to make the Hopper Great again (had to say it).
Dish send us the update please
 
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