Hopper 3/Joey reboots (1 Viewer)

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ak99

Member
Apr 19, 2008
9
3
In the last couple weeks, actually since about the time of new software version on 11/22/19, I have had to reboot several times. I turn the channel on joey the screen goes blank then I get the tv activity screen with no tuners showing. Sometimes one reboot sometime two to get things working. This has happened three times in past two hours. Is this only happening to me or have others had this issue?
 
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olds403

SatelliteGuys Pro
Feb 3, 2009
449
375
michigan
do you have a wireless Joey? This is similar to behavior I had seen on one of my wireless Joeys running from a Hopper with Sling. I would have to reset the Hopper, then the wireless access point, and finally the Joeys to get the system back up and running. It would work for about 2 weeks and then happen again. Dish made a service call last week and replaced my HWS as they could not find any other problems.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
9,212
14,797
Pekin, IL
It's a software glitch. Instead of rebooting, try running a check switch and letting it reacquire to the Sats
 
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DISH Support

OFFICIAL DISH SUPPORT
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Jun 6, 2019
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In the last couple weeks, actually since about the time of new software version on 11/22/19, I have had to reboot several times. I turn the channel on joey the screen goes blank then I get the tv activity screen with no tuners showing. Sometimes one reboot sometime two to get things working. This has happened three times in past two hours. Is this only happening to me or have others had this issue?

Are you seeing this blank TV Activity screen only on the Joey or have you also noticed it on the Hopper? When rebooting, are you rebooting the Hopper, the Joey, or both? -Jasmine D.
 
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