Hopper 3 remote not working

[NCLiquidations]

I have a hopper 3 and the remote totally stopped working for a few days. I tried everything and it would work for 2-3 clicks then lock up and do nothing. I even connected a new remote and it did the same thing. After a few days it started working again on its own...... Any idea on why this happened in case it happens again.

 

[Bobby]

Probably not a remote issue but an anomaly in the Hopper 3. If it happens again, unplug the Hopper for a minute and then plug it back in and let it reboot.

 

[NCLiquidations]

Probably not a remote issue but an anomaly in the Hopper 3. If it happens again, unplug the Hopper for a minute and then plug it back in and let it reboot.

I tried that also, I am actually a contractor for Dish and I have never seen this happen with a hopper. The Joey remotes worked fine, just the hopper remote was totally dead for a few days. Figures it would happen at my house..... I assume it was probably a software upgrade glitch but I was just wondering if anybody else has ever seen this issue.

 

[Almighty1]

What is the software version shown on the Hopper for the remote?