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Hopper Frustration/"Known Issues"

lucky86 said:
I bet they do capture some of these receivers with problems directly from customers and test them out when they are unable to duplicate the issue.
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Nice thought, but I asked the DIRT rep just before returning my HWS if he wanted it sent to somewhere special for just that purpose. NO response. Goes along with the "known issues" type of response to problems.
 
Why should they send your receiver "somewhere special" ? lucky86 suggested that they can capture the information - so they already have it.

Or, maybe your "special" receiver did go "somewhere special" after you returned it. You think Dish is going to give you the address of their super-secret engineering and research and development lab ?
 
Here is my understanding. DIRT submits a report and that report is reviewed by a higher level tech group. If the issue reported is one where they need physical boxes to test or investigate further because they are unable to identify the cause of the issue using your IP receiver logs and they can't reproduce the issue then someone may contact you and try to capture your equipment. Or like Hall said, they might capture the receiver once it reaches the service center after you ship it in for further analysis.
 
Last edited:
barryaz1 said:
Nice thought, but I asked the DIRT rep just before returning my HWS if he wanted it sent to somewhere special for just that purpose. NO response. Goes along with the "known issues" type of response to problems.
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Keep in mind that DIRT members are former tech and customer service agents. We are provided the same information that a phone or chat agent receives. There are times that members of our tech ops team may request for a customer's receiver when it is being replaced but they would contact the customer. DIRT can not request for receiver to be sent for testing purposes, nor can we provide information that we do not have.
 

I would suggest keeping the tone civil. DIRT is clearly trying to help here and elsewhere. They are a resource that we don't want to lose.
 
This issue is not known by me. Dish Anywhere works fine for me from a PC outside of my home LAN, connecting to my home Hopper and Sling Adapter.
 
GaryPen said:
This issue is not known by me. Dish Anywhere works fine for me from a PC outside of my home LAN, connecting to my home Hopper and Sling Adapter.
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I have searched our known issue list and this does not appear. Closest thing I can find is

said:
unable to login to dishanywhere or tv everywhere sites (e.g. hbogo)
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or
said:
error 5000 when accessing dishanywhere.com
Click to expand...
 

Ditto. It's called the morning reboot to find EHD2 every day. Was still there this morning, and I think I know why - I was transferring a lot last night and it probably blocked the 1AM reset.
 
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