I have had to reset my hopper every day since I received it. New installation 1 month ago. I had Dish a few years ago but went to Uverse. Should have stayed there, never had a problem but like the PTAT. Every day I turn the Joey on (since they installed that in my living room and the hopper in my bedroom, because something about the line not being strong enough in living room), it says searching for hopper. It never finds it and the only solution is to reboot hopper. Once the reboot is done its fine until its shut off for another long period and then does it again. The internet hooked up to hopper and Joey always goes out too, again never had that problem with Uverse. Tech coming on 24th to hopefully fix and telling them to put hopper in living room. They'll have to go up in attic and will take a long time but I don't care. At first installation he said the hopper being in the bedroom and joey in living room doesn't make a difference but I don't care. I never watch in bedroom and I want the main drive where I watch most.
You definitley have either bad hardware or a bad install. Based on the post I'd put money on a bad install with a tech trying to take shortcuts. The "line not being strong enough" is BS. It's the tech's job to put the Hopper/Joey where you want them, and replace any cable if necessary. An unusual wall fish or other situation
may require an extra fee, but Dish is usually pretty reasonable on those.
My personal opinion is that most existing RG6 cable is probably capable of the Hopper required 3Ghz bandwidth even if not labelled as such, but my understanding of Dish standards is that any cable not labelled as 3Ghz be replaced. Since you have had problems, insist the tech show you the rating stamped on the side of the cable for the Hopper run. Make sure any barrel connectors at wall plates have blue inserts. Joeys can use traditional RG6 or RG59 cable, but again since you are having issues, it won't hurt to request the line be replaced if possible.
Some uverse installs use coax for the STBs, make sure no coax is connected to the UVerse router.
If you are not comfortable with the tech, insist on at least talking to his supervisor.
None of the extra "personal supervision" should be necessary, but not all techs are as good as they should be. Hopefully the next tech will be on top of things.
PS: It can be hit or miss, but a lot of folks have gotten answers to questions from the forum while the tech is there.
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