Hopper-to-Hopper Recordings Transfer Does Not Work

[bsqtx]

Dish sent me a new Hopper in the desperate hope that doing so would fix an EHD indexing issue. It didn't. That aside, I tried to move the recordings from the old Hopper to the new one via the transfer tool and by connecting the two Hoppers via an Ethernet cable. It failed spectacularly. The data transfer lights on the Ethernet ports of the two Hoppers flashed as though something was happening, but whatever conversation the two Hoppers were having was not related to moving recordings from the old Hopper to the new one. It's one thing to release software that's supposed to make life easier for customers; it's quite another to expect customers to catch any bugs in the software, call Customer Support, get a Tier 1 CS agent who reads off scripts and has little technical knowledge, and expect the customer to be happy with the experience.

 

[bnewt]

And we, the customers, pay more and more for less programming, more software issues, and worse customer service.

 

[HipKat]

Dish sent me a new Hopper in the desperate hope that doing so would fix an EHD indexing issue. It didn't. That aside, I tried to move the recordings from the old Hopper to the new one via the transfer tool and by connecting the two Hoppers via an Ethernet cable. It failed spectacularly. The data transfer lights on the Ethernet ports of the two Hoppers flashed as though something was happening, but whatever conversation the two Hoppers were having was not related to moving recordings from the old Hopper to the new one. It's one thing to release software that's supposed to make life easier for customers; it's quite another to expect customers to catch any bugs in the software, call Customer Support, get a Tier 1 CS agent who reads off scripts and has little technical knowledge, and expect the customer to be happy with the experience.

It hasn't worked in a long time in most cases. Some people get lucky.
Did you wait 24 hours before trying?? Or limit the number of recordings at a time?
Or just do what DOES work: get an EHD and move them that way.

And stop acting like Dish is the only large company that uses poorly trained, offshore CSRs

 

[slow_poke_pete]

And we, the customers, pay more and more for less programming, more software issues, and worse customer service.

you should try dtv for poor csr's . you can ask for an american csr Aswell!!! done it.

 

[dishstaller]

Or just do what DOES work: get an EHD and move them that way.

I tell people to buy an EHD anyway and store stuff they really want to keep on it, that way if their H3 dies, they still have their recordings.

 

[navychop]

Yeah, I used to believe that too. See my pictures of multiple EHDs, some RAID 1 arrays.

Much of them went POOF! Forever. So after I watched what was left, so did my Dish account.

But I still think highly of Dish. And especially, the Hopper 3!

 

[HipKat]

I tell people to buy an EHD anyway and store stuff they really want to keep on it, that way if their H3 dies, they still have their recordings.

Yep! I do the same thing