Hopper Upgrades (1 Viewer)

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tdashboard

New Member
Feb 24, 2006
2
0
Can I have a DIRT member PM me please. I was told I was elgible for a free upgrade. I have an install schedule. I heard that there is no such thing as a free upgrade.
 

thxtech

SatelliteGuys Family
Oct 24, 2011
71
1
Might be waiting forever.... the Hopper OTA tuner is single only and no plans for dual. This may be because they need to limit the number of streams or bandwitch at the hard drive during multiple recordings. As is, a customer could have anywhere from 3 to the equivalent of 6 streams recording and 4 playing at the same time. At some point it becomes too much data to read and write simultaneously. This is why they didn't put 5 tuners in the box like Directv did, because with prime time anytime they would have exceeded the machines I/O capabilities. So, one tuner for OTA is likely to be it.
 

goldmantx

Member
Jun 21, 2008
11
0
Gilbert, AZ
Can someone from DIRT also PM me. I want to understand the costs associated with upgrading to the Hopper in terms of hardware and monthly as well. Thanks!
 

Zorlac

SatelliteGuys Family
Jul 30, 2004
97
19
Iowa
I would like to be contacted by a DIRT member, specifically about upgrading from a 722k to a Hopper. Thanks!
 

keithshoe

SatelliteGuys Family
Mar 4, 2004
40
1
Jacksonville
Getting Hopper installed tomorrow with 2 Joe's, Anything I need to know...??

Replacing a 922 and 508.

Looking at thread, am I losing my OTA tuner with this new system? I like to record from indoor antenna.
 

isaacmorseMI

SatelliteGuys Pro
May 5, 2009
4,734
1
Southwest Michigan
keithshoe said:
Getting Hopper installed tomorrow with 2 Joe's, Anything I need to know...??

Replacing a 922 and 508.

Looking at thread, am I losing my OTA tuner with this new system? I like to record from indoor antenna.

You are losing it until the OTA tuner for the Hopper is released.

Sent from my iPad 2 using Forum Runner
 

jdlovin

Member
Jan 24, 2006
13
0
Is it possible to connect OTA module to the joey USB rather than the Hopper's usb? If so, i won't have to move my hopper.
Thanks
 

kwintsommer

Active SatelliteGuys Member
Jun 5, 2012
16
0
Everett, MA
For those looking to upgrade I will detail my journey:

I'm a customer of a few years and out of contract. I'm looking to replace a pair of VIP211k units with a Hopper and Joey.

I started with chat and was offered $300 out of pocket plus $15 installation plus the usual monthly fees if I signed on for a 24 month contract.

I pointed out that their website (dish.com) is offering "FREE HOPPERS A $99 VALUE" to no avail.

Sticking with chat I spoke to Andrea with customer loyalty who offered me no better. Asking for a supervisor simply got me pointed to their general phone support.

So I called and went through it all again, got put on hold and eventually disconnected (unusual for my connection).

So I called back and went through it again and got put on hold again. Eventually I got disconnected. Way to go Dish....

So I called back again and went through it again and got put on hold again.

Finally I got to a supervisor who peddled the same line. I insisted he visit dish.com which got me put on hold for a while longer.

To my surprise the supervisor came back and declared that my interpretation of the website was reasonable and he could do a full upgrade for $0 + $15 installation fee with a 24-month commitment.

Dish's local rep will be coming by Friday to do the install. I encourage anyone looking to upgrade to call and keep calling until you get someone willing to honor their website's offer.
 

demologik

Member
Mar 21, 2012
13
6
Covington
Well, I hate to admit it, but u were right.. After speaking to a supervisor at customer loyalty.. I won't be eligible for the quoted price until may 4th.. Apparently that's when my tier level will go up and then I can get one hopper and two joeys for 100 with waived installer fee.. Hurry up May!!
okay so its now JUNE 5th, and I just chatted with a csr about my previously quoted price from the supervisor at customer loyalty back in march.. Well guess what.. I just got told that the SUPERVISOR was wrong and I have to pay 200 plus 100 per joey, which is what they originally told me the first time i tried to upgrade. this is frustrating. ill be calling tomorrow.
 
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isaacmorseMI

SatelliteGuys Pro
May 5, 2009
4,734
1
Southwest Michigan
okay so its now JUNE 5th, and I just chatted with a csr about my previously quoted price from the supervisor at customer loyalty back in march.. Well guess what.. I just got told that the SUPERVISOR was wrong and I have to pay 200 plus 100 per joey, which is what they originally told me the first time i tried to upgrade. this is frustrating. ill be calling tomorrow.

Just PM a DIRT member.
 
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