HOPPER3 PICTURE SCRAMBLE

jdebos

Thread Starter
jdebos
Pub Member / Supporter
Jan 8, 2020
12
3
phoenix AZ
Has anyone experienced this problem:

While watching the Joey, the picture will pixelate inconsistently - even if you switch to a recorded show. The cables are tight. Not sure if it happens also the the Hopper as the Joey is the main unit we watch in another room of the house.
 

HipKat

SatelliteGuys Master
Pub Member / Supporter
Aug 25, 2017
7,647
12,452
Pekin, IL
Has anyone experienced this problem:

While watching the Joey, the picture will pixelate inconsistently - even if you switch to a recorded show. The cables are tight. Not sure if it happens also the the Hopper as the Joey is the main unit we watch in another room of the house.
Either the signal is bad or the Hopper is dying
 

Conway

SatelliteGuys Guru
Sep 9, 2007
135
95
that happens here and there and we have to reboot the hopper 3 to clear it up. I have changed the hopper 3 and the joeys at times and still suffer from tiling/pixelating at times on the joeys.. I noticed when it happens the same channel on the hopper works just fine and all the joeys in the home pixelate and break up until the hopper is rebooted. All wiring is good and all MOCA signals are strong and cables are tight. so go figure I think it's a software issue that causes it.
 
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cpdretired

Supporting Founder
Supporting Founder
Dec 6, 2003
581
158
Lemont, Il.
Nothing wrong with your Hopper. This has been discussed in the forum for over a year. Dish must be aware of the problem but ignores the complaints. My Joey 3 does it every couple of days. Like Conway said the Hopper's picture is normal. Push the red button on the Hopper to reboot.
 

DJ Lon

SatelliteGuys Pro
Nov 29, 2009
374
357
Phoenix, AZ
Nothing wrong with your Hopper. This has been discussed in the forum for over a year. Dish must be aware of the problem but ignores the complaints. My Joey 3 does it every couple of days. Like Conway said the Hopper's picture is normal. Push the red button on the Hopper to reboot.
Yup; happens here almost every day
 

TheKrell

A mighty and noble race originating on Altair IV.
Pub Member / Supporter
Jan 4, 2007
27,058
20,552
Fairfax, VA
Nothing wrong with your Hopper. This has been discussed in the forum for over a year. Dish must be aware of the problem but ignores the complaints. My Joey 3 does it every couple of days. Like Conway said the Hopper's picture is normal. Push the red button on the Hopper to reboot.
Yup; happens here almost every day
Why don't I experience this on one of my Joey's? Even the one attached to Ethernet doesn't do this.
 
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johnr475

SatelliteGuys Family
Dec 12, 2005
51
29
I have the same problem but I found a quick solution. Maybe it will help. I have a hopper 3 with an OTA adapter and a Joey 2. When the Joey starts pixelating I change to an OTA channel for about 10 seconds. Then I switch back to the channel I was watching. The pixelation goes away. I found this totally by accident. I know it sounds crazy, but it works for me!
 

brad1138

SatelliteGuys Pro
Mar 20, 2006
1,057
174
Red Dwarf
Not sure if it is the same issue or not, but my picture will digitize or freeze for a second or so, at least once an hour, often multiple times an hour... I have replaced everything at least once, and checked system (I am an installer) yet it still happens....
 

DishSubLA

SatelliteGuys Master
Apr 9, 2006
5,018
909
I also never have this problem
You are the man, but this is a very real problem. I will say that one of the two H3's we have in in our set-up has this problem far more frequently than the one I use. This could account for why many people don't see this problem. Actually, both H3's are in good working order and this has been a problem for a very LONG time. It seems to have not happened to the ONE H3 in the last few weeks, but give it time, unless we somehow got a fix.
 

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