How to restore service

[jrlt]

My grandmother was unable to pay her bill for a few months and it went into collections. She now is prepared to get it back. Is there anyway to get her account started back? If so who do we contact?

 

[Jimbo]

My grandmother was unable to pay her bill for a few months and it went into collections. She now is prepared to get it back. Is there anyway to get her account started back? If so who do we contact?

I would start by calling D*, possibly retention or maybe they have a special dept to address this type of thing.

 

[jrlt]

so if she pays her balance they may just restore it?

 

[Jimbo]

so if she pays her balance they may just restore it?

I would imagine as soon as the bill is rec'd they would turn it back on.
I would call them and do a debt card or Credit Card with them so that it clears right away and they should turn it back on while your on the phone with them.

Jimbo

 

[Hemi 6.1]

If it went to collections, you might have to pay the balance and now Upfront programming cost. Could be anywhere between $50 and $250 for a Deposit.

 

[Jimbo]

If it went to collections, you might have to pay the balance and now Upfront programming cost. Could be anywhere between $50 and $250 for a Deposit.

Could be, but I would call and see what they have to say.

 

[stonecold]

Ok I can answer this. If she pays the full amount due they will take it out of collections and they will reactivate service. There may be a 35 dollar fee for reactivation. They should also "rightsize" your grandmother which means they sit down and figure out what channels she wants vs what channesl she can afford.