HR54 issue with 4K clients

Status
Please reply by conversation.
Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
I did an install last night with an HR 54 with 4 K clients.

I got the clients registered to the Genie, but all I get is a black or grey screen on the clients.

Any idea what I can do to correct the issue?

I downloaded the latest version of softwares the genie. ?i
 
camo

camo

SatelliteGuys Pro
Feb 11, 2010
898
331
Nebraska
I thought the HR54 required a service call. I was told just couple days ago my existing SWM with HR24's wouldn't work.
 
T

texasbrit

SatelliteGuys Pro
Pub Member / Supporter
Apr 12, 2006
3,648
360
Depends how many tuners you end up with. The HR54 uses five tuner slots (will eventually be 7). HR24s are two tuners each.
A regular SWM LNB only supports eight tuners. Newer LNBs support 13 tuners and so you will probably get a new LNB installed.
 
Z

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
BTW, this is true of all clients that show up like this, not just 4K ones.
 
Claude Greiner

Claude Greiner

Thread Starter
SatelliteGuys Master
Supporting Founder
Sep 8, 2003
13,225
3,769
Detroit - The Paris of the Midwest
I think I got a bad genie. Picture keeps on freezing periodically on the client and genie.

Changed all the wiring and dish and have the same issues.

No issues when hooked up my genie from
Home
 
Z

Zashel

SatelliteGuys Pro
Feb 14, 2015
636
86
Wisconsin
well yea, issues on the genie completely change the game. but the banner/no programming thing is a known issue.
 
Status
Please reply by conversation.

Similar threads

CPTuell
Replies
7
Views
1K
Claude Greiner
Claude Greiner
J
  • Locked
Replies
136
Views
16K
je4755
J
K
Replies
9
Views
2K
twizt3dkitty
twizt3dkitty
G
Replies
14
Views
2K
goaliebob99
goaliebob99
GoBigRed79
Replies
2
Views
843
GoBigRed79
GoBigRed79

Users Who Are Viewing This Thread (Total: 0, Members: 0, Guests: 0)

Latest posts

Top