Does anyone think they are stuck in an endless loop when talking to the CSR's? I am moving and have an installation scheduled for 3/31. I am also upgrading to the VIP622. When I ordered the VIP622 a few weeks ago, I was told that it would be sent to my current location (not the new house) and I would simply have to have it and the other receives ready wen the installer showed up. Since I am scheduled to move in this Friday, I've gotten a little nervous since the new receiver has not shown up yet. I've called about 4-5 times and every time the CSR has told me that there is no UPS tracking number. Aren't they worried about tracking that expensive piece of equipment?
Anyway, I called yesterday and got a different story. I was told by the CSR that the installer would bring the 622. I called back 2 minutes later and was told that it would be shipped to me at my temporary address. I was also told that they were not allowed to give me the tracking number. however, she said that it had been shipped.
Here's what I'm left wondering...
- If there is a tracking number, why won't they give it to me so i can make sure I won't be gone when it arrives.
- Would it possibly still show up with the installer?
- Is there anyone at Dish that can give me a definitive answer?
