I moved to Louisville, now I can't move back to Lexington

[mark40511]

Today I called D to moved my "service" address back to Lexington. The CSR tried refreshing twice after updating my info, had me red button reset twice, still getting Louisville locals...So she transferred me up to a tech, who went through everything he knew to do. I then tried rebooting twice in a row, then went to the D website to refresh my service, still getting Louisville locals. I see that the acct info when I log in to D's website still has my service address as Shepherdsville KY, but the CSR said the website takes a while to update since it's not real time. Any ideas what else I can do? Bad Karma perhaps for "moving"

 

[jdspencer]

How long ago did you "move" the first time?
There may be a time limit involved.

Or, wait a day or so and see what happens.

 

[mark40511]

I think is was late last fall when I moved.

 

[jdspencer]

Check the website again and then call DirecTV.

 

[mark40511]

Yeah I checked the website again and it still had my old address, when I call D*, they had the new address, so he changed it back to Louisville, the BACK to Lexington, then I had to red button reset both receivers and it finally took on one receiver, then I had to red button the other one again and it finally took. Now I check the website and it's up to date. Don't know why it didn't take the first time.

 

[charper1]

Sounds like someone forgot to hit the <ENTER> key the 1st time. LOL