I had an appointment on Tuesday (9/11) to upgrade my service to HD and a 722. The appointment was for between noon and 5. Well, five comes and goes and nobody shows up. At 5:10 I call Dish and the person tells me that the installer is running late and he should be at my house in 15 to 20 minutes.
30 minutes goes by and still no installer. So, I call again and another rep tells me that the installer will be there shortly. Realizing that the install will likely take over an hour and my family will be sitting down to dinner, I tell the rep to cancel the appointment (that they have now missed) and to reschedule it. She tells me that the earliest appointment would be for today (9/13) between noon and 5. I say fine and hang up.
At six the installer is knocking on my door. I tell him that it is too late in the day and I had already called (20 minutes earlier) to cancel the appointment. He was cool with it and we left it at that.
Having no faith that things would go as planned, I called Dish today to confirm my appointment. The rep tells me that not only is there no appointment scheduled for today but their file indicates that the install was done on Tuesday and the ticket was closed out.
I as for a supervisor, yell and scream and threaten to drop Dish if they don't do something for me (although I still have 4 months left of my 18). The supervisor gets me an appointment for tomorrow and offers me a free month of my basic programming ($42). I tell the supervisor that I want the first noon appointment for Friday and if the installer is not at my door exactly at noon, I will cancel dish, contract be damned!
Unbelievable incompetence and lack of customer service.
Thanks for letting me vent.
30 minutes goes by and still no installer. So, I call again and another rep tells me that the installer will be there shortly. Realizing that the install will likely take over an hour and my family will be sitting down to dinner, I tell the rep to cancel the appointment (that they have now missed) and to reschedule it. She tells me that the earliest appointment would be for today (9/13) between noon and 5. I say fine and hang up.
At six the installer is knocking on my door. I tell him that it is too late in the day and I had already called (20 minutes earlier) to cancel the appointment. He was cool with it and we left it at that.
Having no faith that things would go as planned, I called Dish today to confirm my appointment. The rep tells me that not only is there no appointment scheduled for today but their file indicates that the install was done on Tuesday and the ticket was closed out.
I as for a supervisor, yell and scream and threaten to drop Dish if they don't do something for me (although I still have 4 months left of my 18). The supervisor gets me an appointment for tomorrow and offers me a free month of my basic programming ($42). I tell the supervisor that I want the first noon appointment for Friday and if the installer is not at my door exactly at noon, I will cancel dish, contract be damned!
Unbelievable incompetence and lack of customer service.
Thanks for letting me vent.