My name is Gary and I recently joined the Corporate Social Media Team at Bright House Networks as their Online Forums Manager. Some of you may already know me as Ispgeek here and other communities on the web however effective today my username will change to BHNtechXpert.
The purpose behind this is to give everyone a consistent username across all online communities and to make it easy for you to identify that you are in fact speaking to an official representative of the company. My contact information will also be made available to each of these communities and I will also be working closely with each community operator to ensure that no question or situation is left unanswered.
In the past year Bright House Networks has fully embraced Social Media (Twitter, Facebook) as a powerful tool to interact with and support our customers in near real-time. Your response to these enhanced interaction options has been nothing less than amazing. The next evolutionary step for the Bright House Networks Social Media program includes reaching out to online forums, blogs and other unique and exciting forms of online communication to be announced soon and this is where I come into the picture.
My reach will include the entire Bright House Networks footprint (Florida, Alabama, Indiana, Michigan and California). If you have a technical issue, concern or anything that might cause your experience with Bright House Networks to be anything less than outstanding...or if you have a comment, suggestion or feedback on how we can improve our services or processes to better meet your needs I want to know about it.
In addition to the above I’ll also keep you up to date on all the latest and greatest technology and services Bright House Networks has to offer including an occasional taste of coming soon technology and services and how to best utilize them in your busy lifestyles.
I receive immediate updates from each of these communities and I will normally respond to inquires quickly. Feel free to private message me anytime and I look forward to working with you.
The purpose behind this is to give everyone a consistent username across all online communities and to make it easy for you to identify that you are in fact speaking to an official representative of the company. My contact information will also be made available to each of these communities and I will also be working closely with each community operator to ensure that no question or situation is left unanswered.
In the past year Bright House Networks has fully embraced Social Media (Twitter, Facebook) as a powerful tool to interact with and support our customers in near real-time. Your response to these enhanced interaction options has been nothing less than amazing. The next evolutionary step for the Bright House Networks Social Media program includes reaching out to online forums, blogs and other unique and exciting forms of online communication to be announced soon and this is where I come into the picture.
My reach will include the entire Bright House Networks footprint (Florida, Alabama, Indiana, Michigan and California). If you have a technical issue, concern or anything that might cause your experience with Bright House Networks to be anything less than outstanding...or if you have a comment, suggestion or feedback on how we can improve our services or processes to better meet your needs I want to know about it.
In addition to the above I’ll also keep you up to date on all the latest and greatest technology and services Bright House Networks has to offer including an occasional taste of coming soon technology and services and how to best utilize them in your busy lifestyles.
I receive immediate updates from each of these communities and I will normally respond to inquires quickly. Feel free to private message me anytime and I look forward to working with you.
