Installers Care?

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jguy

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Apr 28, 2004
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I may have to setup a service call because i am having trouble with DTVs junk HD DVRs. Would an installer care if he didn't find all the receivers in my house when he came? Does it just depend on the individual installer? Some might be in my "RV or something". Thanks for the input.
 
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Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
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Counting boxes is not his job. DTV will send him to your service address to check the box you want repaired. After checking that setup he may be able to replace the defective receiver.

Some HSP managers can be real pricks and attempt to enforce a "last man out" program that would require your tech to evaluate the condition of the absent receivers. IF you bring the absent receivers back and they don't work the same prick will try to back charge your tech.

Joe
 
iwc5893

iwc5893

SatelliteGuys Pro
Feb 1, 2007
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The desert of WA, zip code EIEIO
With the new system DirecTV is using, the installer is given a list of every receiver active on your account. Part of his job on a service call, and DirecTV is really hammering this right now, is to ensure that the entire system is working correctly and is up to code.

Since the OP is obviously involved in account stacking or something else violating the TOS, he should be prepared to accept the consequences if he gets caught.
 
Jimbo

Jimbo

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Jul 14, 2005
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NW Ohio - Buckeye Country
With the new system DirecTV is using, the installer is given a list of every receiver active on your account. Part of his job on a service call, and DirecTV is really hammering this right now, is to ensure that the entire system is working correctly and is up to code.

Since the OP is obviously involved in account stacking or something else violating the TOS, he should be prepared to accept the consequences if he gets caught.

I have a rec. in MY RV and that is NOT account stacking ...

I agree with Joe, chances are, no problem, they are there to fix the box in question.
They have never asked where my other HD DVR is.
That said, my one in the RV is listed that way on thier records.
 
Zynergi

Zynergi

SatelliteGuys Pro
Aug 20, 2007
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NC
With the new system DirecTV is using, the installer is given a list of every receiver active on your account. Part of his job on a service call, and DirecTV is really hammering this right now, is to ensure that the entire system is working correctly and is up to code.

Since the OP is obviously involved in account stacking or something else violating the TOS, he should be prepared to accept the consequences if he gets caught.

That and D* has jumped the ante for tattletales from a $250 to $500 reward
 
grydlok

grydlok

Vuvuzela Horns
Pub Member / Supporter
Aug 11, 2004
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Richmond,VA
I have a rec. in MY RV and that is NOT account stacking ...

I agree with Joe, chances are, no problem, they are there to fix the box in question.
They have never asked where my other HD DVR is.
That said, my one in the RV is listed that way on thier records.

The system has changed. You may not be privilege to all that information but it has changed.
 
iwc5893

iwc5893

SatelliteGuys Pro
Feb 1, 2007
2,178
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The desert of WA, zip code EIEIO
I have a rec. in MY RV and that is NOT account stacking ...

I agree with Joe, chances are, no problem, they are there to fix the box in question.
They have never asked where my other HD DVR is.
That said, my one in the RV is listed that way on thier records.

True, but the way the OP phrased his comment as ""Some might be in my "RV or something"" leads one to believe that may not be the case, especially since he implies multiple receivers might be missing.

The system has changed. You may not be privilege to all that information but it has changed.
Yep.
 
J

Joe Diamond

SatelliteGuys Pro
May 3, 2004
2,596
6
With the new system DirecTV is using, the installer is given a list of every receiver active on your account. Part of his job on a service call, and DirecTV is really hammering this right now, is to ensure that the entire system is working correctly and is up to code.

Since the OP is obviously involved in account stacking or something else violating the TOS, he should be prepared to accept the consequences if he gets caught.

Go with the word of iwc.........I won't work for the HSPs because of crap like that. Installers install. Let DTV pay some QC folks.

Joe
 
N

newred5

Active SatelliteGuys Member
Jul 26, 2006
16
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That and D* has jumped the ante for tattletales from a $250 to $500 reward----------------

and how would one go about getting one of these "awards"
 
jdspencer

jdspencer

SatelliteGuys Pro
Oct 22, 2004
4,088
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Binghamton, NY
I'm more concerned with what troubles the OP is having with his DVRs. What does he expect the service call to fix?
 
L

Libra

SatelliteGuys Guru
Feb 23, 2009
125
0
South Jersey (PA21)
I'd just have them come out. Tell them you have X amount of active lines, and you are only seeing a problem on that receiver. With an HD DVR, it could be a number of things- dish alignment, corroded/improper fittings, or a multiswitch if applicable.

As an HSP tech, I know I don't inspect the system as deeply as I should as a service tech, as in if you report your problem on one receiver, I will start there. I will ask if your other receivers have been having a problem as well, or ask to see another receiver to find a like symptom. I'll still check and service the system from dish to IRD to find the resolution. But I won't inquire about missing receivers unless the receiver I am servicing isn't posted on the account and is giving me an error code other than 711 (service not activated). If they happen to ask, your receiver is in your RV, and if they want to see it, your brother has it in another state right now for a family vacation.

But you should be fine. I wouldn't worry about it unless something fraudulent is going on.
 
grydlok

grydlok

Vuvuzela Horns
Pub Member / Supporter
Aug 11, 2004
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Richmond,VA
Care to expand on that ? (System has changed )

It's already been spoken on.
I can tell you this much D* really wants *us* to turn in people suspected of fraud. Not to ask the sub about missing ird's, just their account # and information. They are handling it from there.
 
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