Installers

memory

SatelliteGuys Pro

Original poster

Jan 22, 2006

186

0

working usually

• Sep 12, 2007

• #1

have you guys had rediculiuos hold times from D* while swapping recievers for a service call or anything ya have to call them for I have had horrible hold times lately and they have disconnected all the numbers I know!?!?!?!

 

charper1

Bourbon Tester

Supporting Founder

May 18, 2004

18,442

6

I'm Nationwide

• Sep 12, 2007

• #2

Your same topic as here: http://www.satelliteguys.us/directv-forum/104859-another-question-installers.html#post1000514


Installer area is here: http://www.satelliteguys.us/install-entry.htm



And hell, back in March you were griping that business was dead in your area, long holds hopefully indicate brisk business, disconnects may mean an overloaded system, maybe you could travel out and help them get a PBX upgrade (or whatever they use). LOL!

 

memory

SatelliteGuys Pro

Original poster

Jan 22, 2006

186

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working usually

• Sep 12, 2007

• #3

charper1 said:

Your same topic as here: http://www.satelliteguys.us/directv-forum/104859-another-question-installers.html#post1000514


Installer area is here: http://www.satelliteguys.us/install-entry.htm



And hell, back in March you were griping that business was dead in your area, long holds hopefully indicate brisk business, disconnects may mean an overloaded system, maybe you could travel out and help them get a PBX upgrade (or whatever they use). LOL!

Click to expand...

no actually the top link is different topic that for closing the jobs not activating with directv

 

charper1

Bourbon Tester

Supporting Founder

May 18, 2004

18,442

6

I'm Nationwide

• Sep 12, 2007

• #4

OK I stand corrected and restate: nearly the same topic; installers and calls to DirecTV; holding, closing, activations, etc...

 

memory

SatelliteGuys Pro

Original poster

Jan 22, 2006

186

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working usually

• Sep 12, 2007

• #5

charper1 said:

OK I stand corrected and restate: nearly the same topic; installers and calls to DirecTV; holding, closing, activations, etc...

Click to expand...

kinda close ine is closing out jobs with comapny then the other is calling with D* not the same deal but ok!! I am just curious

 

S

shmeff

SatelliteGuys Pro

May 21, 2006

444

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• Sep 12, 2007

• #6

memory said:

have you guys had rediculiuos hold times from D* while swapping recievers for a service call or anything ya have to call them for I have had horrible hold times lately and they have disconnected all the numbers I know!?!?!?!

Click to expand...

yup, and it drives me nuts. Especially when the customer says “they should have a direct line for you to call”.

 

J

Joe Diamond

SatelliteGuys Pro

May 3, 2004

2,596

6

• Sep 13, 2007

• #7

I thought I had this one under control. Make the call from the customer's phone & DTV know where the boxes are being activated........however long it takes for DTV to pick up. As a generalization I say the activation time has been improving over the years, with various exceptions.

What has become the deal breaker is the HSP plan to have the job "closed" through their own rented call center in the Philippines . So you have three calls....each using verbal communication with someone else writing or entering your speech. You burn up cell time miss appointments and
......almost forgot.........after the third call to the installation company to report the result of the other two calls. ....You get to listen to crap about customers waiting all afternoon.

Other than that, all is great.

Joe

 

Last edited: Sep 13, 2007

skyviewmark

SatelliteGuys Pro

Sep 29, 2006

1,630

23

Bay Minette, Al

• Sep 13, 2007

• #8

I make one call.. The IVR picks up. I give the RID.. Listen for a bit.. Activation occurs.. I go home... Not a real problem to me.