Insufficient Bandwidth - 1518 Message

[Juan]

I bet the bandwidth on the switch port is set wrong

 

[gpflepsen]

Unplug everything but 1 Hopper and see what happens..bypass the switch if possible

That's next, just the Hopper alone.

Hubs are cheap.

I don't see how a hub would improve anything over an unmanaged switch. But I am a network

I bet the bandwidth on the switch port is set wrong

The switch is a TP-Link TL-SG1024 and has no way to set speeds.

 

[Juan]

That's next, just the Hopper alone.

I don't see how a hub would improve anything over an unmanaged switch. But I am a network

The switch is a TP-Link TL-SG1024 and has no way to set speeds.

How about half/full duplex?

 

[HipKat]

Two Hoppers connected to the same network will cause issues.

From our site:

1. If issues persist:

• Install a Hopper Internet Connector (HIC)
• Or create a second subnet if HIC installation is not possible
• Check for dual broadband connections (WiFi + Ethernet) which can cause interference
• Remove one method of connectivity if both are present

1. For Hopper Plus/Joey 4 devices:

• Verify there is only a single broadband connection
• Reset both the router and Hopper/Hopper Plus if apps aren't working
• The customer's router may be interfering with the connection - consider HIC or 2nd subnet solution

 

[gpflepsen]

Two Hoppers connected to the same network will cause issues.

From our site:

1. If issues persist:

• Install a Hopper Internet Connector (HIC)
• Or create a second subnet if HIC installation is not possible
• Check for dual broadband connections (WiFi + Ethernet) which can cause interference
• Remove one method of connectivity if both are present

1. For Hopper Plus/Joey 4 devices:

• Verify there is only a single broadband connection
• Reset both the router and Hopper/Hopper Plus if apps aren't working
• The customer's router may be interfering with the connection - consider HIC or 2nd subnet solution

Thanks.

I've done everything except trying a different router or installing a HIC. I'm not going to pursue those options as the feature is not that important to me, so it's just going to remain non-functional for now.

 

[dishrich]

Two Hoppers connected to the same network will cause issues.

Does this apply ONLY to H3's, or any model Hopper? And is only when trying to do 4k downloads?

 

[HipKat]

Does this apply ONLY to H3's, or any model Hopper? And is only when trying to do 4k downloads?

It's always been the rule for all Hoppers unless each one is connected to separate networks