Is 622 upgrade hotline number still active?

langlin

langlin

Thread Starter
SatelliteGuys Pro
Jan 1, 2006
180
0
Ozark Mountains
have tried to call the 1-888-825-2569 upgrade hotline for two days and get a busy signal, is the number still good?
 
evyst

evyst

Member
Jan 30, 2004
12
0
I have tried calling this number 2 or 3 times a day for the last 4 days. I get two rings and then a busy signal? E-mailed Dish this afternoon and asked them what was going on. So far have not gotten a reply.
 
evyst

evyst

Member
Jan 30, 2004
12
0
Ended up calling the 333-DISH number, opted for tech support got connected to a very nice lady named Donna, and she took care of the upgrade very efficiently. I, personally, think they have abandoned the 888 number.
 
Cyclone

Cyclone

Proud Stiff Member
Supporting Founder
Sep 9, 2003
2,586
16
Maryland
I think that special number was only need for the inital "demand' period. Now that all of use early adopters have called, the special number is no longer needed.

I called it when I decided to upgrade. I found myself stranded in menus. So I called the regular number and reach a CSR quick and was able to take care of everything.

So, in short. Consider the "special number" obsolete.
 
Tom Bombadil

Tom Bombadil

Supporting Founder
Supporting Founder
May 5, 2005
3,601
1
Chicago-Milwaukee Region
Well, maybe they have it down to only 1 or 2 lines, and didn't set up a call queue on it. So when they are busy, you get a busy signal.
 
Tom Bombadil

Tom Bombadil

Supporting Founder
Supporting Founder
May 5, 2005
3,601
1
Chicago-Milwaukee Region
Just called, the special number routed me around the phone menus, but I got routed to a standard CSR queue in the end. They didn't answer my call with the expectation that I would ask about a HD upgrade, that was obvious. But I did get someone in the USA, at 11:50 CDT, which was a surprise. So perhaps it was routed to a call center that has a responsibility to know more about the HD promos.
 
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