Issue with tuning to Florida Fox Sports Network channel from guide

[NABRIL]

Good morning
As an avid hockey watcher, I tune to the Fox Florida channel to watch my team's games; they are usually broadcast in one of many 412 channels. I will see the game in my guide, scroll down to it, but I CANNOT select it and the cursor skips over it. I then have to exit the guide, re-enter it, and then I CAN select that channel.
Why does that happen?

My other option is to search for the game. I click on the search loupe, type the letter P, select Florida Panthers, find that night's game, select it, and then click on WATCH. Why are there so many steps involved? Why do I have to click on WATCH to watch something that I searched?

 

[boba]

Good morning
As an avid hockey watcher, I tune to the Fox Florida channel to watch my team's games; they are usually broadcast in one of many 412 channels. I will see the game in my guide, scroll down to it, but I CANNOT select it and the cursor skips over it. I then have to exit the guide, re-enter it, and then I CAN select that channel.
Why does that happen?

My other option is to search for the game. I click on the search loupe, type the letter P, select Florida Panthers, find that night's game, select it, and then click on WATCH. Why are there so many steps involved? Why do I have to click on WATCH to watch something that I searched?

Complain to DISH or look for another program provider. That is the way DISH designed the receiver and YOU can't change it.

 

[NABRIL]

How do I get someone from the DIRT team to perhaps assist with this?

 

[boba]

How do I get someone from the DIRT team to perhaps assist with this?

Look at the STICKEYS at the top of the page

 

[NABRIL]

Look at the STICKEYS at the top of the page

bOBA--hav eyou looked at the sticky? It had good information back in 2009 and 2011, but since then, the thread has derailed. There is no mention of how to find who's on duty, today.

EDIT - i see someone logged in in red, so I will reach out to her.