I had 2 hoppers installed Monday, since then one box has worked perfectly. The other will not record primetime, and only recognizes one tuner after 8pm. The guide will also not update. Tuesday I had a pair of techs come out, who switched the wall plates. I had a tech out today who installed a HIC and changed some settings. I have to have him come back out tomorrow to hopefully get a new box. I am having trouble finding any info on this issue. I promise not to vent my anger here because I am losing my family vacation by having to be at home at least four days in a row for techs. Any help would be appreciated, thanks.