It may finally be time to say Good Bye

[tanman]

Been a Dish customer for a long time-twenty something years.Every 2 years I play the loyalty/retention game and get a deal.
I wasnt asking for anything outrageous-just a continuation of the same measly $12 in credits off my bill if I reupped.
The CSR REFUSED to pass me along to loyalty/retention-the best he could offer was $5 off for 3 months.
I"ll play CSR roulette one more time and then I'm done.

 

[Scott Greczkowski]

Yeah sounds like some CSR Roulette is needed.

 

[dishdude]

Did you call the loyalty line? 888-436-1260

 

[tanman]

Did you call the loyalty line? 888-436-1260

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

 

[dishdude]

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

 

[LQQK]

I have a different number for loyalty: 1 888-974-0769. It may have changed?

 

[tanman]

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

Was there a first line CSR you had to get past?

 

[scoob83]

I believe you need to request to cancel. That's how you get to Loyalty. Regular CSR is no help at all with discounts.


Sent from my iPhone using Tapatalk

 

[dishdude]

Was there a first line CSR you had to get past?

I don't believe so, if I did it must have been transferred quickly because I remember it being relatively painless.

 

[ewindowman]

I called in last year the csr who I could not understand would not give me the time of day and basically said cancel I don't care. I called the number that was posted above and spoke with a lovely person who was from England and moved here . I believe she was from Virginia. She was so nice and generous. That's why I am still with dish you get the bad and the good. They should give you a very nice discount for a 1 year contract. I will be calling again in January hopefully I talk with her again.

 

[dishdude]

Sorry folks, the numbers listed above are incorrect. This is the current number for loyalty - 888-283-2309

 

[telstar_1]

Is switching back & forth DTV/DiSH every 2 years still a thing?

 

[John2021]

you'll have to call in and play CSR Roulette and get some CSR torture