It may finally be time to say Good Bye

[tanman]

Been a Dish customer for a long time-twenty something years.Every 2 years I play the loyalty/retention game and get a deal.
I wasnt asking for anything outrageous-just a continuation of the same measly $12 in credits off my bill if I reupped.
The CSR REFUSED to pass me along to loyalty/retention-the best he could offer was $5 off for 3 months.
I"ll play CSR roulette one more time and then I'm done.

 

[Scott Greczkowski]

Yeah sounds like some CSR Roulette is needed.

 

[dishdude]

Did you call the loyalty line? 888-436-1260

 

[tanman]

Did you call the loyalty line? 888-436-1260

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

 

[dishdude]

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

 

[LQQK]

I have a different number for loyalty: 1 888-974-0769. It may have changed?

 

[tanman]

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

Was there a first line CSR you had to get past?

 

[scoob83]

I believe you need to request to cancel. That's how you get to Loyalty. Regular CSR is no help at all with discounts.


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[dishdude]

Was there a first line CSR you had to get past?

I don't believe so, if I did it must have been transferred quickly because I remember it being relatively painless.

 

[ewindowman]

I called in last year the csr who I could not understand would not give me the time of day and basically said cancel I don't care. I called the number that was posted above and spoke with a lovely person who was from England and moved here . I believe she was from Virginia. She was so nice and generous. That's why I am still with dish you get the bad and the good. They should give you a very nice discount for a 1 year contract. I will be calling again in January hopefully I talk with her again.

 

[dishdude]

Sorry folks, the numbers listed above are incorrect. This is the current number for loyalty - 888-283-2309

 

[telstar_1]

Is switching back & forth DTV/DiSH every 2 years still a thing?

 

[John2021]

you'll have to call in and play CSR Roulette and get some CSR torture. id'e tell em i'll goto dtv and get a better rate!!! and make it known that i don't need them and that they need me to survive!!!

 

[John2021]

Is switching back & forth DTV/DiSH every 2 years still a thing?

YEP!!! along with isp's to!!! though i heard people tell me that charter caves in once they mention there leaving to a fiber provider

 

[John2021]

this prob won't work in your situation!!! i filed an FCC complaint against em explaining why in the hell they won't let people signup with owned boxes. needless to say the lady did sign us back up with a 2 year price lock and 3 free months we also got the top 250 for 89.99 for two years everything included . needless to say i had to blast em to mars

 

[dishdude]

Is switching back & forth DTV/DiSH every 2 years still a thing?

I loved those installs!

 

[telstar_1]

I loved those installs!

Or rather, coax swaps?

 

[KAB]

Sorry folks, the numbers listed above are incorrect. This is the current number for loyalty - 888-283-2309

888-436-1260 is still good and the one I used last week

 

[llokey]

Did you call the loyalty line? 888-436-1260

I had 888-496-1260. Believe this is the number I called in January

 

[NYDutch]

i filed an FCC complaint against em explaining why in the hell they won't let people signup with owned boxes.

This has me puzzled since I've never had anything but owned boxes. Activating them on what's now called an "Outdoor" account was never an issue.