It may finally be time to say Good Bye

[tanman]

Been a Dish customer for a long time-twenty something years.Every 2 years I play the loyalty/retention game and get a deal.
I wasnt asking for anything outrageous-just a continuation of the same measly $12 in credits off my bill if I reupped.
The CSR REFUSED to pass me along to loyalty/retention-the best he could offer was $5 off for 3 months.
I"ll play CSR roulette one more time and then I'm done.

 

[Scott Greczkowski]

Yeah sounds like some CSR Roulette is needed.

 

[dishdude]

Did you call the loyalty line? 888-436-1260

 

[tanman]

Did you call the loyalty line? 888-436-1260

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

 

[dishdude]

I seem to remember that number becoming a standard number after The Great Hack(already a distant memory).But I will give it a try next.
I guessing that Dish now has a metric on how often a customer gets passed up the chain and there was a Monday Morning memo emphasizing the point.

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

 

[LQQK]

I have a different number for loyalty: 1 888-974-0769. It may have changed?

 

[tanman]

I just called it a couple weeks ago and they made me an offer I couldn't refuse, I'm sure they'll take care of you.

Was there a first line CSR you had to get past?

 

[scoob83]

I believe you need to request to cancel. That's how you get to Loyalty. Regular CSR is no help at all with discounts.


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