I've lost closed captioning on TCM. Am I alone?

[Jon J]

No CC on TCM started Sunday. Seems to be my only channel affected. Has something changed in their feed?

 

[charlesrshell]

No CC on TCM started Sunday. Seems to be my only channel affected. Has something changed in their feed?

What is channel number?

 

[charlesrshell]

What is channel number?

TCM is on channel 132. My closed Closed Captioning is also not working.

 

[Juan]

Have you tried different caption settings?

Sent from my SM-G950U using the SatelliteGuys app!

 

[charlesrshell]

Have you tried different caption settings?

Sent from my SM-G950U using the SatelliteGuys app!

Changed a couple of CC settings and it still didn't work on TCM channel 132. Is your CC working for this channel?

 

[Jon J]

Changed a couple of CC settings and it still didn't work on TCM channel 132. Is your CC working for this channel?

Thanks Charles. I foolishly didn't include the channel number. And I didn't know there are CC settings. I thought you only selected On or Off.. For me 132 is the only channel with no CC.

 

[Juan]

In the satellite box...they have one that works well

Thanks Charles. I foolishly didn't include the channel number. And I didn't know there are CC settings. I thought you only selected On or Off.. For me 132 is the only channel with no CC.

Sent from my SM-G950U using the SatelliteGuys app!

 

[Juan]

I have a VIP211..it works fine if I use the satellite box setting for closed caption

Changed a couple of CC settings and it still didn't work on TCM channel 132. Is your CC working for this channel?

Sent from my SM-G950U using the SatelliteGuys app!

 

[DISH Support]

No CC on TCM started Sunday. Seems to be my only channel affected. Has something changed in their feed?

We have received reports of issues with the CC on this channel. Our Engineers are working to get this resolved. They have provided us with a workaround that could help bring the CC back to TCM for you in the meantime.

For a Hopper select:
[home] > [home] > settings > closed captioning > captioning service > 0
or
[menu] > settings > closed captioning > captioning service > 0

For a ViP model select:
[menu] > preferences > closed caption > captioning service > 0

- Jasmine D.

 

[charlesrshell]

We have received reports of issues with the CC on this channel. Our Engineers are working to get this resolved. They have provided us with a workaround that could help bring the CC back to TCM for you in the meantime.

For a Hopper select:
[home] > [home] > settings > closed captioning > captioning service > 0
or
[menu] > settings > closed captioning > captioning service > 0

For a ViP model select:
[menu] > preferences > closed caption > captioning service > 0

- Jasmine D.

That worked. Thanks

 

[Jon J]

That worked. Thanks

Did it affect CC on any other channels?

 

[shortspark]

I don't have cc on mine either. I am leaving tomorrow for a week so I am sure it will be fixed by the time I return.

 

[Jon J]

Switching to captioning service 0 solved the problem.

Thanks Jasmine and the Dish Support Team for the super quick response.

 

[charlesrshell]

Did it affect CC on any other channels?

After I changed the Captioning Service setting to "0", CC works on several Sat & OTA channels (including TCM channel 132) I tested.

 

[charlesrshell]

I don't have cc on mine either. I am leaving tomorrow for a week so I am sure it will be fixed by the time I return.

Did you follow the steps in post #9 from the DISH Support Team?

 

[ekilgus]

I also set the caption service to zero and captioning was restored to TCM. Interestingly, the default caption service is displayed as "1" which must have occurred during a recent software release. Also interesting was this caption issue seemed to have been limited to TCM because all the other channels had unimpeded captioning even before this reset.

 

[DJ Lon]

Did it affect CC on any other channels?

Not as far as them being available but they will change format (more spacing) and font depending on the channel

 

[DJ Lon]

No CC on TCM started Sunday. Seems to be my only channel affected. Has something changed in their feed?

This has actually been going on for months and I've been in touch with a Dish specialist about this. Every once in a while he calls me, we test things and he reports back to engineering. It was fixed briefly last month for about 3 days but is broken again (the last movie that had captions on service 1 was "Star Trek II: The Wrath of Khan"). I was originally going to make a post but I actually wanted to see if anyone else noticed it too. Never thought it'd be so long before someone did though.

 

[DJ Lon]

We have received reports of issues with the CC on this channel. Our Engineers are working to get this resolved. They have provided us with a workaround that could help bring the CC back to TCM for you in the meantime.

For a Hopper select:
[home] > [home] > settings > closed captioning > captioning service > 0
or
[menu] > settings > closed captioning > captioning service > 0

For a ViP model select:
[menu] > preferences > closed caption > captioning service > 0

- Jasmine D.

This was a fix that the specialist passed on from engineering a few weeks back and I found it worked but it will cause weird formatting and fonts on some other channels.

 

[Jon J]

,,,it will cause weird formatting and fonts on some other channels.

Could you please cite examples so I can be on the lookout?