Joey sound cutting out

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dishfan82

SatelliteGuys Pro
Original poster
Lifetime Supporter
Feb 18, 2012
1,412
133
clinton Township
My dads hopper is working fine. The issue is his hopper in his bedroom. The sound will cut in and out while he's watching tv. The dish guy was out and moved the dish to solve his signal issues. He also ran brand new cables and replaced the Joey Twice and still the same issue. He has an emmerson hdtv so could that be the issue? Dish says it's a software update they are working on that will fix it but he's not sure.
 
Is it the Joey or Hopper with the problem?
The Joeys had that problem with audio using Hdmi. Go into the audio settings and change to PCM only and it fixed the problem.