Keep getting error 612 and 615

[Sassan]

Long story short.....

Past 4 months, getting more and more of error 615.

This past week, DirecTV snet someone out who realigned the dish, put a new deflector, etc. The next morning, error 615 again.

Friday, next tech comes out and actually replaces the whole tower. So now new dish and new receiver.

Turn on the TVs tonight and lo and behold it is 612 and 615 again. Any thought on why or what is next?

Notes: Live in Columbus, no new construction, nobody messed with dish, etc etc etc

 

[raoul5788]

Check your connections from the client to the genie and the wireless video bridge also.

 

[Sassan]

Check your connections from the client to the genie and the wireless video bridge also.

Thanks, have done this as have both techs.

 

[raoul5788]

Thanks, have done this as have both techs.

Did they replace the WVB, the client, or the Genie? At least one of them is likely faulty.

 

[vazhog]

Get help with DIRECTV connection errors | DIRECTV Customer Service & Support

Learn how to fix error codes 614, 615, 616, or Connection Lost.

www.att.com

 

[TheTechGuru]

Is everything grounded properly?

 

[Jimbo]

I'm gonna guess, it's the WVB ...

 

[Sassan]

In the end, nobody could fix it. Three tech visits, replaced the dish itself, the tower, and some of the receivers and still had the issue.

Buh bye DTV, back to Dish Network I went and no probs since.

 

[TheTechGuru]

This is why I am against using anything wireless.

 

[Jimbo]

In the end, nobody could fix it. Three tech visits, replaced the dish itself, the tower, and some of the receivers and still had the issue.

Buh bye DTV, back to Dish Network I went and no probs since.

And you managed to get out of your contract ?

 

[Sassan]

And you managed to get out of your contract ?

They agreed that they were unable to provide the service they were supposed to. I had 16 calls to DTV since Sept when I added an additional receiver, the rep I got when I had finally decided to cancel talked to her sup, they agreed to cancel with zero bill on the last month and waive the ETF.

I mean, I'm not paying for TV service if I could never watch TV!

And GO BUCKS!

 

[raoul5788]

In the end, nobody could fix it. Three tech visits, replaced the dish itself, the tower, and some of the receivers and still had the issue.

Buh bye DTV, back to Dish Network I went and no probs since.

Did they replace the WVB?

 

[John2021]

This is why I am against using anything wireless.

same here!!! heard some interesting stories about wireless issues. i tell em i refuse to go wireless and that i don't need to lug the t.v. into the bathroom

 

[John2021]

And you managed to get out of your contract ?

Wonders how they did it in one try there's a clause in the contract if they can't fix the system within 3 tries then they will let you go

 

[Sassan]

Did they replace the WVB?

Yes. Twice. Still failed

 

[John2021]

Yes. Twice. Still failed

I would have demanded them to hardwire everything.