I had to call into DASH 6 times yesterday and I got the same CSR 4 times. I know it gives the option to wait for the person you spoke to earlier, but I chose no and called about three different accounts. I have spoken to this CSR (OP-ID 839, name: Q) before on previous days and he has always been ignorant and rude, so yesterday I told him and hung up on him. I just found it weird that it kept happening.