Kiss off Dish!

Count me as another lucky one! No matter what service you go with you will have some problem at some point, may be technical, may be issue on the company end, may be customer service. I think we should all count our blessings with what technology has brought us. Yes it has it's share of problems now and again BUT it's a heck of a lot better than a few local channels and a snowy, crappy picture.:)
If you can't deal with it grab your rabbit ears and hook em' up.
 
heck of a lot better than a few local channels and a snowy, crappy picture.:)
If you can't deal with it grab your rabbit ears and hook em' up.
I've been watching OTA HD since the beginning - 1998! It's the standard for picture quality. Never once have had to deal with crappy locals from any service provider.
 
Count me as another lucky one! No matter what service you go with you will have some problem at some point, may be technical, may be issue on the company end, may be customer service. I think we should all count our blessings with what technology has brought us. Yes it has it's share of problems now and again BUT it's a heck of a lot better than a few local channels and a snowy, crappy picture.:)
If you can't deal with it grab your rabbit ears and hook em' up.

Yes indeed, you are so right! I also have an OTA antenna picking up a different set of great locals as well as Dish's local package. Aah the life of a couch potato is good! ;)
 
Count me in as another lucky one too. I have 2 622's and not one has failed yet. The 622 in the living room was one of the first off the production line too. Also, I do have to agree with the HD Quality thing. They do need to move to MPEG4 quickley and give us full rez mpeg 4 Thats all I want. Along with my HDRSN.
 
I thought you switched to FIOS quite some time ago? Let me know what your bill really is for all 3 services with taxes. I want unlimited phone, at least 5/2 internet and HD DVR with SHOHD and HBOHD pay channels. Its available here and I am about an inch away from getting it. The kicker is no additional storage with verizon FIOS. If they had that I would be beating down their door. I may anyway who knows.:(

I thought you switched the minute the flier hit your door
 
Seriously, go without tv. Get off the couch and enjoy the outside life. You remind of customers that just can't live without tv or have to have the most lastest thing out there. HD is so over-rated and just a bunch of crap. I see better picture quality on sd than hd. I mean jesus, for that much extra and you only get 30 or so hd channels.

Im done
 
On some tvs i've seen better picture. One i did a couple of days ago, really old tv, crisp, clear picture. Lady had cable and picture was crap and she was going to buy another tv, and i told her to hold off and wait, as soon as the reciver was active and picture was so clean she could'nt believe that was her tv.

I have seen hd tv's look like crap, with a great signal strength. So if your trying to say all hd's are great, i hate to say half of them are crap, no matter what connection they have, whether they be hdmi or composite.
 
Well, the conversation was recorded, I have his name and a 3 letter code.
Dish Smich. ;)
Good luck!..I bet you'll start seeing those bills anyway....CSR's cannot waive fees..Only WinBack and Executive Resolutions can do that. And that is only if all other avenues have been exhausted..From your original post, it seems you won't even allow a tech to come and see if the system can be fixed..Dish will not waive your contract..
BTW, you show your contempt for us technicians by using insults..Was that really necessary?..Your receiver doesn't function correctly..So it's the tech's fault?....
Until you walk in my shoes....I suggest you keep your opinions to yourself.
 
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At one time, if you were into quality HDTV, Dish was the only option. Sadly, Dish is now more about quantity than quality.

My 622 has been a PITA since day one - actually, make that day 24, when the HDMI connection broke. I contacted Dish a couple of times and got nothing but grief. Folks here say you may have to call numerous times to get the 'right' person who has some understanding of the issue- I SAY THAT'S BULLSH_T. As a customer who shells out over $100 a month, I should not have to go hunting for a 'knowledgeable' Dish representative - I should a get satisfactory response on my first call. Anything less is unacceptable.

Now, every time I turn on the 622, I get a check switch screen. I run through the process, and no problem. THEN WHY DO I KEEP GETTING A CHECK SWITCH? And then there are the dropouts - both video and audio - whether watching live or recorded. And the timers that fire off incorrectly, if at all. And on and on, as it all is well documented here. Isn't everyone tired of paying Dish to be a BETA tester?

In addition to the ongoing technical issues, then there is the value factor. Right now, Verizon's FIOS Premium beats Dish's Top 200 in many ways, including extended History/Discovery channels that are only available with Dish's Top 250 package, PLUS A TON OF HD CHANNELS AT NO EXTRA CHARGE. Frankly I won't miss the VOOM channels that come with the Dish $20 HD surcharge - most are crap in my humble opinion, both technically (compression) and content-wise.

Dish loves its little extra fees, such as DVR service fee - won't see that with FIOS. Also, I now get SHO/HBO for $22 a month - with FIOS, I'll get SHO/HBO/CINEMAX/STARZ/ENCORE/FLIX/TMC/SUNDANCE for $23.98. Does anyone here need a definition of the word VALUE? Didn't think so. BTW, this includes the corresponding HD channels as well.

Along with 2 HD PVRs (right now I've got the 501 and 622), my monthly bill with FIOS would be a few dollars less that my current setup with Dish.
Two words: NO BRAINER.

But there is a catch. See, I'm still committed (hate that word) to Dish until mid-October. And if I break the contact, well that pisses ol' Charlie off, because he's counting on that steady income, so I'll get penalized. OK, so I call up Dish today, and talk to Tim - account specialist. Tim has great people skills, because he acknowledged all the points I've brought up in this thread. He made a feeble attempt to sweeten my current package deal, but I told him throwing more channels in the mix for the next 10 months is not added VALUE - it's a carrot, and there is a BIG DIFFERENCE.

As for the ongoing technical issues, he has agreed to sending out a technician at no cost to review my setup (I can't wait :rolleyes: ), and if he cannot permanently fix my ongoing technical problems, Dish will cancel the contract. I'm OK with this, because here is the expected scenario:
The clown - oops, I mean technician - comes out, checks everything, and says it all meet specs. Fine. The next moment I experience a dropout/reboot/glitch, I'm on the phone to Tim. Maybe he will keep sending folks out to my house until the day my contract is up - fine with me - it will cost me nothing. In fact, I will greatly enjoy burning through Charlie's bonus, because the day my contract is up is the day I drop Dish.

Now I expect the Dish fanbois to point out the problems they've heard about FIOS - fine, I give you permission to gloat if you wish. But my gut instincts tell me that FIOS is the promised land, as Dish continues to compromise it's once significant lead in quality and service.

Bu-Bye ;)
In case you have a bout of selective amnesia here is a quote from your original post..."The clown - oops, I mean technician -".......
Do us a favor.....Run ,don't walk to FiOS..Thank you..
 
My cable company, medicom, sucks. So for us Dish is better all the way. If I could go FIOS, would do it in a heartbeat. But for us Dish is the best option
 
Good luck!..I bet you'll start seeing those bills anyway....CSR's cannot waive fees..Only WinBack and Executive Resolutions can do that. And that is only if all other avenues have been exhausted.

Eh... That's semi-true I suppose. CSRs can waive fees, just not large ones as a general rule, at least not unless it's under someone elses' authority. Winback can waive fees... (until they're told not to. Which happens a LOT.) ERT, has a few options Winback doesn't but other than that they might as well be the same thing.

The “Executive Escalations” person you spoke with was a glorified CSR in yes, gasp, a call center.

» Dish Network Customer Service Salvation (For Real This Time?)*@*fivecentnickel.com

Still true. Same team answers CEO, so I never understand why people praise them up and down. They COULD do what they end up doing for CEO at the start, but e-mails are recorded, calls can be, but generally aren't. At any rate, the difference between a front-line CSR and ERT, ....is about three years sitting in the same chair. Not much else. There are exceptions, just not many. (Can count em on one hand.)

"Executive Office" - You were expecting this was the Englewood headquarters, weren't you? Oops...

"CEO" - You didn't really think a multi-billion dollar Fortune 500 company has a single e-mail address that routes directly to the CEO, did you? Can he see what's in it, sure! Will he sit to read through 200 e-mails a day amounting to "you charged me 5.99 more than you said you would, I'll sue!..." dun think so.
 
Around here FIOS has serious growing pains. Here is a post from the AVS Forum on the Philadelphia FIOS issues;

SD / HD Pic Quality Decrease
If anyone was still curious, I had 2 top level techs and an engineer from Jersey at my home yesterday to look into my degraded picture quality that i've seen for 3 weeks now ever since the pixellation "issue" on Sunday, 5/20.

Some SD channels are so bad, it's like You Tube. The people move, their faces and clothes, or the logo in the corner of the picture bleeds. Some HD's you can now see brief artifacts in the background. It's not all SD's - but a good handful.

I was told this is typical on large TV's and was just MPEG artifacting, and basically, I have to deal with it. Since this was also witnessed at the CO, it means everyone in my area is seeing it too. Before the issue on 5/20, it was barely noticeable - and I tried to reiterate this many times, but whatever was done to "fix the issue" caused this one - and apparently they don't think it's a problem.

Other customers in West Chester and Middletown, DE are seeing it - so I can only say users in their areas are also "dealing" with it. Their answer was to actually give me an S-Video cable, and I was told to watch SD via that to minimize the distortion. I just paid off my 50" plasma and i'm watching TV via an S-Video cable. Classic.

At this point, I don't know what to do. I'm not going back to Comcast - b/c they are more expensive and not any better. I spent 3 weeks of my time trying to get this fixed, and now i'm just exhausted from it all.


My 622 sometimes starts on TV/Tuner 2 with the check switch screen and then clears by itself, nothing bad, and definitely not as bad as the poster on his FIOS issues.

The posted address is:Philadelphia, PA - Verizon - AVS Forum
 
Seriously, go without tv. Get off the couch and enjoy the outside life. You remind of customers that just can't live without tv or have to have the most lastest thing out there. HD is so over-rated and just a bunch of crap. I see better picture quality on sd than hd. I mean jesus, for that much extra and you only get 30 or so hd channels.

Im done

Obviously you don't have your TV's set up correctly. If they are then you must be blind. There is no comparison, HD lite or not.
 
I've installed to some plasma's and the picture wasn't all that. Maybe it need fine tune adjustments, I don't know; that's one area I don't ride into the sunset.

I agree that not all HDTV's are the same... but to say that SD looks better than HD on any true HDTV with HD inputs is just plain stupid. 640x480 does not equal 1280x720 lines or 1920x1080 (or 1440x1080/1280x1080) under any circumstances.
 
Well JMikeF hate to hear about some of the issues you have had. Anyway if you still are having some issues let me know and I can PM you some info that might help you out. :)
 
In case you have a bout of selective amnesia here is a quote from your original post..."The clown - oops, I mean technician -".......
Do us a favor.....Run ,don't walk to FiOS..Thank you..

My experience is that the installers for Dish in northern VA are a sorry bunch. My advice: clean up your act and provide decent service, or get thicker skin.
 
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