Kudos to Dish

Radioguy41

Radioguy41

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SatelliteGuys Pro
Original poster
Aug 7, 2008
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Lehighton, PA
Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service! :thumbup
:first
 
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sam_gordon

SatelliteGuys Pro
May 21, 2009
2,430
1,268
Lexington, ky
Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service! :thumbup
:first
That's the kind of stuff that generates loyalty among customers. Good job Dish!
 
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Josephinelcajon

Josephinelcajon

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Pub Member / Supporter
Jan 31, 2016
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San Diego CA
Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service! :thumbup
:first
That is an amazing employee who needs to be recognized! I hope you gave a call back to thank them to a supervisor. I always try and thank their supervisor.
 
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charlesrshell

charlesrshell

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Jan 14, 2006
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That is an amazing employee who needs to be recognized! I hope you gave a call back to thank them to a supervisor. I always try and thank their supervisor.
I had a good last two tech visits. But I never got emails from DISH to rate them.
 
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