Kudos to Dish

[Radioguy41]

Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service!

 

[sam_gordon]

Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service!

That's the kind of stuff that generates loyalty among customers. Good job Dish!

 

[mwdxer1]

This is very good customer service!!!

 

[Josephinelcajon]

Huge power surge took out one of my Wallys on Tuesday. I called Dish and when she heard what happened she said she'd send a replacement out right away. Then said hang on, give me a minute. When she came back she said there was a Dish tech not far from me and instead of sending a new box that could take 2 or 3 days to arrive she'd set up an in-home with the tech for the next morning. Sure enough at exactly 8am a knock came on the door and we were off and running within 45 minutes. Thank you Dish, now that's customer service!

That is an amazing employee who needs to be recognized! I hope you gave a call back to thank them to a supervisor. I always try and thank their supervisor.

 

[charlesrshell]

That is an amazing employee who needs to be recognized! I hope you gave a call back to thank them to a supervisor. I always try and thank their supervisor.

I had a good last two tech visits. But I never got emails from DISH to rate them.