Looking to upgrade existing Joey to 4k Joey, and add additional Joey - Upgrade fee?

[Opto_isolator]

Long time customer with the silver protection plan. We have a Hopper 3 and I think one of the Joey 2.0's. Wanted to add an additional Joey since we added a new TV in one of our other rooms. Also was considering upgrading the other Joey to a 4k Joey as well. They wanted to charge me a one time equipment fee of $50 to upgrade the existing Joey, as well as an additional $50 to add an existing Joey. Does this sound right or is there any way to get those fee waived?

Thanks

 

[HipKat]

Long time customer with the silver protection plan. We have a Hopper 3 and I think one of the Joey 2.0's. Wanted to add an additional Joey since we added a new TV in one of our other rooms. Also was considering upgrading the other Joey to a 4k Joey as well. They wanted to charge me a one time equipment fee of $50 to upgrade the existing Joey, as well as an additional $50 to add an existing Joey. Does this sound right or is there any way to get those fee waived?

Thanks

A 4K Joey is $50.00. No way around it. A truck roll for a custom work order is $50.00, but many CSR's will wave the fee and set it up as a different work order, like a trouble call, etc., which btw, I am totally against, personally.

 

[Opto_isolator]

Thanks - is there much of a difference between the 4k Joey and the standard Joey, besides the 4k capability? Is it actually faster?

 

[JSheridan]

Thanks - is there much of a difference between the 4k Joey and the standard Joey, besides the 4k capability? Is it actually faster?

A 4K Joey is faster than a Joey 2 but not as fast as a Joey 3. If you don't specifically need 4K I'd get a Joey 3.

 

[HipKat]

Thanks - is there much of a difference between the 4k Joey and the standard Joey, besides the 4k capability? Is it actually faster?

What JSheridan said, plus remember, there isn't a lot of 4K content available so for me, anyway, $50 bucks to watch very little in 4K isn't worth it

 

[charlesrshell]

A 4K Joey is faster than a Joey 2 but not as fast as a Joey 3. If you don't specifically need 4K I'd get a Joey 3.

A 4K Joey is faster than a Joey 2 but not as fast as a Joey 3. If you don't specifically need 4K I'd get a Joey 3.

I did not know the 4K Joey is slower than the Joey 3. Do you think DISH would charge me to swap out one of my 4K Joeys for a Joey 3?

 

[JSheridan]

I did not know the 4K Joey is slower than the Joey 3. Do you think DISH would charge me to swap out one of my 4K Joeys for a Joey 3?

I don't know the answer to that one. Haven't had anybody request that here.

 

[charlesrshell]

I don't know the answer to that one. Haven't had anybody request that here.

OK, thanks. I will check in to it and post results.

 

[charlesrshell]

I don't know the answer to that one. Haven't had anybody request that here.

I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?

 

[JSheridan]

I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?

Never heard of that at all. Very strange.

You could probably buy one and get it activated yourself.

 

[charlesrshell]

Never heard of that at all. Very strange.

You could probably buy one and get it activated yourself.

I didn't understand it too.

 

[HipKat]

I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?

You know the golden rule of CSR's; if one doesn't give you what you want, call back and talk to the next one

 

[DWS44]

You know the golden rule of CSR's; if one doesn't give you what you want, call back and talk to the next one

My first thought as well...time for a round of CSR Roulette!

Seems like something DIRT could have set up fairly easily, too, back when they were around.