Looking to upgrade existing Joey to 4k Joey, and add additional Joey - Upgrade fee?

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Opto_isolator

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Long time customer with the silver protection plan. We have a Hopper 3 and I think one of the Joey 2.0's. Wanted to add an additional Joey since we added a new TV in one of our other rooms. Also was considering upgrading the other Joey to a 4k Joey as well. They wanted to charge me a one time equipment fee of $50 to upgrade the existing Joey, as well as an additional $50 to add an existing Joey. Does this sound right or is there any way to get those fee waived?

Thanks
 
HipKat

HipKat

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Long time customer with the silver protection plan. We have a Hopper 3 and I think one of the Joey 2.0's. Wanted to add an additional Joey since we added a new TV in one of our other rooms. Also was considering upgrading the other Joey to a 4k Joey as well. They wanted to charge me a one time equipment fee of $50 to upgrade the existing Joey, as well as an additional $50 to add an existing Joey. Does this sound right or is there any way to get those fee waived?

Thanks
A 4K Joey is $50.00. No way around it. A truck roll for a custom work order is $50.00, but many CSR's will wave the fee and set it up as a different work order, like a trouble call, etc., which btw, I am totally against, personally.
 
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Opto_isolator

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Thanks - is there much of a difference between the 4k Joey and the standard Joey, besides the 4k capability? Is it actually faster?
 
charlesrshell

charlesrshell

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A 4K Joey is faster than a Joey 2 but not as fast as a Joey 3. If you don't specifically need 4K I'd get a Joey 3.

A 4K Joey is faster than a Joey 2 but not as fast as a Joey 3. If you don't specifically need 4K I'd get a Joey 3.
I did not know the 4K Joey is slower than the Joey 3. Do you think DISH would charge me to swap out one of my 4K Joeys for a Joey 3?
 
charlesrshell

charlesrshell

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I don't know the answer to that one. Haven't had anybody request that here.
I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?
 
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JSheridan

JSheridan

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I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?

Never heard of that at all. Very strange.

You could probably buy one and get it activated yourself.
 
HipKat

HipKat

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I called DISH about swapping out one of my 4K Joeys for a Joey 3. They would do it for no charge but a service technician would have to do it, new 2 year commitment, and my purchased Hopper 3 would have to be deactivated till the technician showed up (in a week closest appointment available). So I said no to that. I didn't mind the technician and new commitment, but why deactivate my purchased H3. Didn't understand that and the CSR couldn't give me a reason why. Any body heard of that before?
You know the golden rule of CSR's; if one doesn't give you what you want, call back and talk to the next one
 

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