Losing HD Absolute. Any suggestions?
- Thread starter polksda
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I am one of those Absoluters who got the letter but sat queitly and didn't take the Dish calls, so after Feb 1st, I was switched to AT200. Today, my new bill printed online in my account, and here is what it is showing (I have 1 DVR 722 ):
One time charges
Feb 05 HD Platinum - Fee 12 MO 0.00
Monthly Charges
Feb 19-Mar18 America Top 200 59.99
DVR service fee 6.00
HD200 Free 0.00
_________
65.99
Other Charges and Credits
Feb 01 Loyalty Offer 1 of 12 -10.00
Feb 01 CR: Programing $10X12 -10.00
_________
-20.00
Total Due by Feb 25, 2010 45.99
So, my bill went from 35.99 (for Absolute + DVR) to 45.99
Did anyone else see their new bill in their account online??
Also, it seems I am getting two $10.00 credits above and beyond the Free Platinum, or is the 2nd $10.00 credit for the Platinum?? I am confused, it seems my bill went up 10 per month for the next 12 months, so please post what you guys see in yours.
Thanks
One time charges
Feb 05 HD Platinum - Fee 12 MO 0.00
Monthly Charges
Feb 19-Mar18 America Top 200 59.99
DVR service fee 6.00
HD200 Free 0.00
_________
65.99
Other Charges and Credits
Feb 01 Loyalty Offer 1 of 12 -10.00
Feb 01 CR: Programing $10X12 -10.00
_________
-20.00
Total Due by Feb 25, 2010 45.99
So, my bill went from 35.99 (for Absolute + DVR) to 45.99
Did anyone else see their new bill in their account online??
Also, it seems I am getting two $10.00 credits above and beyond the Free Platinum, or is the 2nd $10.00 credit for the Platinum?? I am confused, it seems my bill went up 10 per month for the next 12 months, so please post what you guys see in yours.
Thanks
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That's not true. You can say cancel service. OR just do what TheTony did.
I went through the prompts yesterday and made it to the loyalty dept and got setup to cancel Monday.
Please quit replying to my posts. Just put me on ignore if you must.
You cannot get to the loyalty dept. by just pressing the prompts for the billing dept. as Tony did, you'll get a regular CSR. You need to press cancel, OR if you are using voice prompts you can say cancel, obviously.
Glad you could figure out the prompts yourself !!!
Way to go! :up
Give yourself a pat on the back.
My PM to you was right on the money.......
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My online bill looks like yours EXCEPT Dish did not apply the extra $10 "Loyalty Offer"
Despite the fact that I've been on Autopay and never missed a payment, etc.The discount people are getting varies from $10-20. Some people (like you) get the higher amount ($20off) automatically, others have to threaten to switch to Direct. The sleazy way Dish is handling the HD Absolute close out, makes me wonder if Dish execs are really just used car sales want-a-bees.
We still haven't decided what we'll do. But one thing is certain, we will NOT paying Dish more than $50/mo. since Dish doesn't have our most watched channel (our local PBS) in HD.
Talon Dancer
.
Here, I enlarged the type so you can read it.
You do not get to the loyalty department by simply going through the billing prompt. You can be forwarded to them by the billing dept., or any dept.
Knowledgeable people know the fastest way to the loyalty department is going through the "cancel" prompt. Others here have said the same in this thread. Even Tony himself said this in his post above.
How did you get there? By going through the cancel prompt, right?
When will you finally be gone???? Monday? :clap:clap:clap:clap
Can't come soon enough.
You will be able to enlighten our brethren on the Direct forum with your pearls of wisdom.
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He said it was the loyalty dept first, and that's what she said as well. You can second guess and get all upset, but I'm just going off of this:
You might want to cool your jets. I'll be gone Sunday at midnight.
You might want to cool your jets. I'll be gone Sunday at midnight.
Good for you!
Your credits of $10 are not for the HD Platinum.
I saw my bill online and only had one $10 credit, not 2. It also had the line item "HD Platinum - Fee 12 MO 0.00". You might be able to keep the $20 credits and switch to Dish America Silver and have your monthly price be the same for the first year if you are okay with the channels. That was what I was considering but didn't get the credit to keep it the same cost.
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Thanks for checking and the reply, you are the 2nd person who seems to have not gotten this extra credit, but this makes me wonder why they gave it to me in the first place with out me asking.
One possibility is that back in August of 2009, my initial contract was up and I had received a mailer to renew my subscription for 2 more years, so I called them and the rep. gave me a renewal (HD Absolute) with a $5 monthly credit for 12 months (have already expired). However, my contract term lasts till August of 2011. So, when Dish switched me now to AT200 they technically broke that contract (same if I had called them to cancel before August 2011). This may be the loyalty credit that is showing in my bill. I was planning to call them and read them the riot act for braking the contract anyway, but your feedback has been very helpfull. I am also likely to switch down to the AT120+ because it includes a nice sports package, especially since we are getting Platinum for next 12 months free.
We all know this elimination of Absolute is just a veiled round about way to double our rates (after the credits expire). I don't watch any SD channels, none!
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My local telephone co-op will have FTTP operational in my neighborhood later this spring. When the credits expire next February, I'll finally have good options.
I didn't switch to Directv after milking as much of a credit as I could from Dish. My biggest fear though was losing out on the discounts that were offered, especially the $180 cash card at Costco.
I just checked, and the offers have been extended until July. D* did bump their rates a couple of dollars, but the intro discount keeps them where they were before yesterday. I thought people would like to know they still have an alternative, and probably will after the credits run out.
I just checked, and the offers have been extended until July. D* did bump their rates a couple of dollars, but the intro discount keeps them where they were before yesterday. I thought people would like to know they still have an alternative, and probably will after the credits run out.
You were a lucky one. Most of us only received the $10 off. Some of us got an additional $5-10 off by calling in and negotiating/fighting with them, others it did not work for them.
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Maybe he ordered a bunch of PPV or never b!tched about the ridiculously low SD picture quality.Hahahaha
But, anyways i just looked at my online account and it's "now" only showing a $10 credit instead of the $20 credit it showed previously. I'll wait for my new monthly statement to be generated to see if it contains both promised (10x12,10x6) credits before i call and B!tch!
Guess I'm a lucky one too. I'm getting 20 in credits per month. So I'm paying only for the Latino Max package for a year. I did have to have some long chat sessions to do it but worth it. I also get the free Starz for a yr.
Yeah, but he got his automatically. The rest of us had to jump through hoops to get ours, if at all.
I did neither , that is never ordered PPV (except for the 3 free ones I got for refering a friend to Dish) and never bitched about the quality of the SD channels because I only watch HD channels (the reason I was in Absolute to begin with).
However, back to your comment about looking at your online account and seeing $10 credit instead of $20, mine doesn't show any credits , it shows my current subcriptions and their standard costs only, however the credits do show up when I view my bill online (which by the way showed up in the mail yesterday anyway).
Here is what mine shows:
Current Programming America's Top 200
DVR Service
HD 200 Free
DISH Platinum - Free 12 Mo
Monthly Charges $65.99 (excludes taxes/credits)
Can you see your Febuary bill online yet?
