First off I have been an installer for a couple of years now I do mainly Direcway but also do some Dish and Direct.
I live in the northern part of Mississippi and there are alot of shelters and people that have come up from the southern part of the state and new Orleans. Today there was a church "that was a red cross shelter" trying to get a receiver installed so the refugees could see what was happening and try to get an idea of when they could go back to what home they had.
This shelter had at least 200 people and more come in while I was there. The receiver I was putting in was one from a volunteer working at the shelter. It had been deactivated. When I called Direct they at first told me that they would have to seen them a new access card, I told them they could not wait. I explained the situation and the csr told me to hold. When she come back on she said there was nothing they could do because they would have to set up a whole new account under the Church as a commercial account. I told her that was crazy they receiver was only going to be there for only a week or two max. She put me back on hold and talked to her supervisor. I took her 2 or 3 Min's to come back. She again told me there was nothing they could do, I told her I will just give them a new receiver and the guy could put it in his house when all of this is over. She went on and on about how he would have to sign a one year contract etc. etc. Bullsh!t Bullsh!t. But she said we could not activate the receiver since it was not at the customers residents.
By this time I was really pissed off and asked to talk to her supervisor myself. She put me on hold and came back and said it would be 10 to 15 Min's. I asked her how she was able to talk to them so fast earlier and now its going to be 10 to 15 Min's. She gave me more excuses and I finally told her I would wait. I waited 20 yes 20 Min's and no answer no csr to come back on the line nothing.
I finally gave them a new receiver and just told the csr that it was being activated at the customers house.
I thought this was really sorry of directv in the worst way. If it was a some one who wanted to put it in there vacation home for a week or 2 they would have no problem with that.
Whats the deal?
I live in the northern part of Mississippi and there are alot of shelters and people that have come up from the southern part of the state and new Orleans. Today there was a church "that was a red cross shelter" trying to get a receiver installed so the refugees could see what was happening and try to get an idea of when they could go back to what home they had.
This shelter had at least 200 people and more come in while I was there. The receiver I was putting in was one from a volunteer working at the shelter. It had been deactivated. When I called Direct they at first told me that they would have to seen them a new access card, I told them they could not wait. I explained the situation and the csr told me to hold. When she come back on she said there was nothing they could do because they would have to set up a whole new account under the Church as a commercial account. I told her that was crazy they receiver was only going to be there for only a week or two max. She put me back on hold and talked to her supervisor. I took her 2 or 3 Min's to come back. She again told me there was nothing they could do, I told her I will just give them a new receiver and the guy could put it in his house when all of this is over. She went on and on about how he would have to sign a one year contract etc. etc. Bullsh!t Bullsh!t. But she said we could not activate the receiver since it was not at the customers residents.
By this time I was really pissed off and asked to talk to her supervisor myself. She put me on hold and came back and said it would be 10 to 15 Min's. I asked her how she was able to talk to them so fast earlier and now its going to be 10 to 15 Min's. She gave me more excuses and I finally told her I would wait. I waited 20 yes 20 Min's and no answer no csr to come back on the line nothing.
I finally gave them a new receiver and just told the csr that it was being activated at the customers house.
I thought this was really sorry of directv in the worst way. If it was a some one who wanted to put it in there vacation home for a week or 2 they would have no problem with that.
Whats the deal?
