Cool, my message is getting out there. While I appreciate the heads up and tip, I also mean no offense to anyone personally, alot of people today tend to get wrapped up in things thinking they are being attacked, but that is not the case. Business is business. Complaining sounds so old, I like to refer to it as customer satisfaction. Most professional companies will take customer feedback as a way to improve their business. The only way companies will know there is something wrong is if us customers let them know. We pay for a product, why shouldn't it perform like they promise? If your new car stalled out when you went over 10 MPH, wouldn't you be upset? What would you do? You would take it back to where you got it. This is all I'm saying- with all of today's technology, why do I feel like we are still in the past. I'm getting the same excuses that my dad got 15 years ago. Maybe Brighthouse don't want to improve their system, if nobody notices why should they do extra work? If all the customers fix the issues they are having, Brighthouse gets paid twice. Look- they pay us all this money and we don't have to do anything. All I know is that we are supposed to be in the digital age, today -with all of the sheilding on the newer cable and what not, we shouldn't be having any issues. Unless the cable outside wasn't updated for today's newer signals. However, I did ask techs about the cable quality, they told me they were using Cat 5 for everything and it is the best out there. I left it alone, because they seemed to get annoyed like they were being personally grilled, whereas I was trying to make their job easier, but it was ok to try to tell me that the wiring job I did was bad because I used Monster Cable S-Video wires to connect my equipment and TV instead of their coaxial. Shrugs shoulders. Everyone else may be happy being overcharged for services lacking, I really feel that If you are paying for a service, it should be the responsibility of the company to make it right. Business today is passing the ball to to the point where the customer does most of the work while the company still gets paid regardless.